Chase Bank

"Do not open an account here, every transaction you make they block your account and if it is for business, it is worse, they really do not resolve it in the bank and no one does anything"

"Horrible bank. Chase is years behind other banks in terms of services provided and technology. Caleb was less than helpful, branch manager was aloof and useless. Taking my business elsewhere."

"My Mother passed away almost 6 years ago, in 2018. They should know because they froze her money, and to date, they haven't released it. I considered the freeze a total loss, not worth following up on because it's painful to engage. I tried to forget about it, but they won't let me. Now it's 2024, and they're still sending emails to her at my primary email address asking her about her "recent" visit at their branch a a couple of days prior. I've been receiving these emails once or twice a year since 2018."

"Early direct deposit for only one type of account? So the capability is there....Chase just chooses to leave it off for most of its customers, which is why Chase will never be my primary bank. Also, after being a customer for over 10 years I went in with an account issue and was told to call the 800 number instead - they refused to help me in the branch."

"I came in about a week ago to open a checking account and the process couldn't have been easier. I was greeted and seen right away. Paola Parody worked with me, and in a matter of 30 min I was all set up and ready to go. Paola's customer service was exceptional. She was kind and very informative. She took the time to set me up on the apps, she went over all the information in depth and helped me pick the accounts that best suit my needs. I left Chase bank feeling like I have more control and protection over my money. Chase bank is lucky to have someone like Paola. People like her are very hard to come by these days, she is a shining star. Hang on to her Chase!!"