TD Bank

"The branch manager, Brab at this TD Bank location was 100% not helpful and very rude to me. I called the Location prior to coming. Explain that I had lost my wallet and it’s entirety to include my drivers license and TD Bank cards. The representative on the phone who was very pleasant before I got there, informed me that I could come in with a one time text verification code, verify my identity and get new debit cards printed on the spot. Unfortunately that wasn’t who I talked to you when I walked into the branch today. Barb did nothing but tell me how I couldn’t get a debit card today. I had a picture of my ID on my phone and access to my TD account on my cell phone had my cell phone with me to receive a text verification code, knew all the information needed access accounts. But that wasn’t good enough, even though when I call in to the bank they’re able to verify my identity using public record questions and I’ve also received text message verification codes from TD Bank on several different occasions. I left without accomplishing anything and feeling like I was doing something wrong to try to access to my own account. She was very rude and I will never do business at this TD again she should not be a branch manager as she was extremely unpleasant."

"I use this bank because of the ATM that accepts cash......its never working in the morning and when you show up at opening no one is there when they are supposed to be open....very dissatisfied, Not the most convenient bank as they say they are!"

"This bank should not be affiliated with TD bank corporate. The manager makes up her own rules and does not apply the rules that corporate is allowing or advises, which makes for a very frustrating experience. I am a new business owner and I have been given the pure runaround. Corporate CS has been amazing. This branch manager however, makes an abundance of rules that fit how much work she wants her and her staff to do. However, I am affiliated with another business that has an account with TD Bank so I already knew she was advising incorrectly and it appears she was doing it knowingly. I am going to finish this current transaction out with them and then I am done with this branch. I would say NO to this branch, not necessarily TD Bank."

"I called TD Bank to reset my online password for Small Business Banking. I spoke with Customer Service rep Levi. He was rude and unprofessional. If I am calling to reset my password that means I am trying to look at my account and I don’t have the information in front of me. He verify his Social Security he verified last deposit and he wanted me to verify any reoccurring payments which I didn’t have and he refused to give me any information or reset my password. After waiting on hold for one hour a d three minutes . He didn’t ask me my date of birth my address or any other information that would have verified me. which I gave him the correct information but he was rude. I asked to speak to a supervisor or manager he refused . I asked him for his first and last name he refused to give it to me. He stated I am Levi in the Greenwood service center. I am truly disappointed in the customer service that I received from TD bank. Ridiculous."

"Absolute worst bank I have ever had the displeasure of using in my life. I have used TD for almost ten years, but ever since I moved and started using this specific location it has been nothing but problems! Worse yet, when you try to address a problem every staff member tells you something different! The manager has been saying she will call me in an hour every time I call for the past two days and never has and the issue has never been resolved. Sad to leave TD, but will definitely be closing my account because I can't stand dealing with this location."