CARE Fertility

"Some of these negative reviews are ridiculous and have to be swayed through personal bias and not from an objective review of their experience. This practice has been nothing but flexible, accommodating, knowledgeable and patient with my wife and myself on our fertility journey. We left another prominent fertility clinic in FT.W after spending well over $100k on IVF treatments. After more thorough discussions & tests with CARE (no 'it just didn't work this time, let's reload') we became pregnant through our first IUI cycle and are expected to deliver in September. The physicians and NP's were kind but did not try to pretend to be our friend. They didn't coddle us and try to protect our feelings, but gave us scientifically-backed feedback. Fertility is a sensitive issue but after 5+ miscarriages you don't want to be protected, you want answers and actionable takeaways. We've previously done the Creighton method, an ovarian wedge resection, and about every diet that might help us bring a kid into this world, and CARE was the first clinic to fulfill that dream. I could not speak more highly of our experience with this practice, especially having been patients of a fertility clinic where the solution was to throw more money at the docs and hope something changes."

"My personal experience with this company was not good and I felt there was no care or true concern for my needs. There is no communication in that office! I even heard them mess up other peoples appointments while in the waiting room. My husband and I made it very clear that I have severe anxiety & I only like women doctors. I had the option to get pain meds for one of the procedures. I said I definitely need meds everything is always painful for me. My husband lost the prescription. I called every day for a week and couldn’t get them to get me another prescription. So I had to do a painful procedure on no meds because of their incompetence. When I get to the office they scheduled me with a guy. We repeatedly told them no men. This is already such a stressful & depressing time and they made everything worse. The final consultation just a review over the test we did over 4 weeks ago that we already discussed. I asked the owner/doctor some questions about the new meds I was put on to make sure it would be fine with what we were trying to do and they didn’t even know the answer. I’m like this is your job how do you not know! My primary had said it was fine but to make sure with who was doing our fertility treatment. There was just so many things that was messed up and the fact that you never get to see the doctor for any consultations, it’s all virtual and I really like to have a face to face with my doctors. The impersonal service and lack of communication is my main reason I would not use them and have chosen to go with other doctors."

"The biggest waste of money in my adult life… Operationally, they are a complete joke. Had to send documents to Claire and the Fort Worth location several times.. Dr Thomas showed up to my wife’s online consult 35 minutes late, Vanessa B completely ignored my emails, I left voicemails that were never returned, and I was hung up on when inquiring about a bill. Professionally, they insisted we do IUI.. my wife and I successfully conceived naturally 2 months later. Glory to God. One last final blow though, we were cash pay patients and received a $1000 bill that no one told us about before hand. STAY FAR AWAY"

"I would like to give Dr. Thomas and her MA Marisol a big thank you. From day one, they were eager to work with me. They were very informative and had the best bedside manners. They listened to my concerns and answered all of my questions. The staff were friendly and helpful. They showed me so much compassion! I absolutely recommend care fertility to my close friends and family."

"Right from the beginning, I had a bad gut feeling about this place. Not only does this clinic make you jump through ridiculous hoops in order to become a client, they require time consuming steps which includes a mandatory psych evaluation with one of their partnering psychiatrists, at an added expense of mine. I asked if I could use my own therapist and was told I needed to use one of their "recommendations". They also have additional fees for receiving/storing donor sperm and they do not pro-rate storage fees, which is ridiculous! I only had one appointment and it was a zoom call and Dr Thomas showed up 20 minutes late and didn't even apologize... and I could tell she was at her home for the meeting, which also gave me a weird vibe. I ended up having to call the office to see if my appointment was still happening. There were also some things during my appointment that she said about my previous treatments that I didn't appreciate. All in all, I got a terrible gut feeling about this place and was not happy with any of the staff I encountered. I've been to three different fertility clinics and this was by far the most expensive... perhaps it's because they take insurance?.. Just remember ladies, you're the client and to trust your gut! You can always switch providers!"