A.T. Radiology

"If you are in a rush don’t come here, they will tell you it’s going to be quick but that’s a lie, I made an appointment, they charge me and they cancel and reschedule me for a week later after I was charged, I’m currently waiting to be seen my appointment was at 12:15 and it’s 1:25pm I ask at the front desk and how long more and I was answered by shrinking shoulders, the worst service ever!!! UPDATE… 1:50 still here and the front desk lady is rude AF with a stiff, face didn’t even make eye contact to me just to tell me “the will call me shortly cause the xray guy is not in til 1:30 from lunch break!!! Like excuse me, I been here since 12!!! Still just say u will be called shortly as she typing in the computer, this place is trash from beginning to end. Meanwhile they keep getting people in before me and she have nothing to explain me as I keep asking I would love to speak with the person in charge of this place because this is so unacceptable, you charge people over the phone 2 weeks previous and just literally don’t care, same lady yelling and screaming to their elder people in front of everyone, what a shame!!"

"Very difficult to schedule an appointment. No one answers the phone. There’s a waiting list inside just to make an appointment and when we were called, the person making the appointment started talking to someone else for several minutes while we stood there without even being acknowledged. Fix your reservation system - maybe set up something online for easy scheduling."

"Davenport facility front desk staff is rude. Would not answer my 1 question unless I signed in first. Made me wait 20 minutes while they talked amongst themselves. No one was at window- no reason to make me wait. The receptionist was curt, and blew me off. I cancelled my appt and went to another location. Winterhaven staff is courteous. Perhaps she was having a bad day, but that is not a reason to take it out on customers."

"The service in Lake Wales AT Radiology was excellent, great staff and low wait times. Keep up the good work. Eva Vargas"

"Complete garbage from top to bottom. If you have a referral here, request a different facility. They've scheduled my appointment at the wrong office twice. When they finally did get it right, they lied about calling confirm an appointment I did not even get an apology when I had shown them my call log. They ultimately canceled my appointment due to them "calling" to confirm an appointment and not being able to get through to collect payment IN ADVANCE. I have no problem paying but, it's odd especially when my insurance covers EVERYTHING. I would have paid if even given the opportunity. This establishment is extremely unprofessional and lack knowledge of what customer service actually is. Retraining is definitely in order. Even when speaking to management, they acknowledged a faulty system. Do Better!"