CHANEL

"This store is absolutely beautifully designed!! The associates are amazing!! Andrea Redmond gave us the tour of the new store. She was excellent! We were introduced to the store manager Estella and Maria. I was excited to hear about the furnishings and history behind decorating the store and why certain pieces were used for decor. A young man offered us water. Exemplary service and everyone is very nice. There are exquisite pieces throughout the store. A side note, some customers were well dressed and others in shorts. Some making big purchases and others a small purchase. This establishment cares about all their customers."

"First off, the new location (since March) is much nicer and larger with separate rooms for people to relax and try on things. Special shout out to Christopher for working with us on picking out the perfect mini backpack for our daughter. He went above and beyond to make sure we were happy with our purchase."

"I have seen a lot of bad reviews about SA not being nice to customers and that makes me so nervous to visit this location since I’m Asian, but the SA that I met was Sharina, and she is so sweet and very welcoming me! Not only her but also everyone else, especially the door man is super friendly and smiling all the time. This location makes me feel comfortable to visit and happy to spend my money on!"

"Okay, so like you, I’ve seen all the terrible reviews, and I was pretty nervous going to this location, but curiosity got the cat, and I wanted to see the new store after all the renovations were finished. I am pleased to say I had an amazing experience! Kristyn Miller was the best SA I could ask for. She took her time explaining the different pieces, made sure to show me what she thought I’d like, and let me take my absolute precious time trying on any and everything that caught my eye, and not once did I ever feel rushed or pressured to purchase anything. It was a little over an hour before I had decided on my top picks, and even then, at the end, when she went to wrap my items, I spoke with Vanessa, who also showed me excellent service in the interim. I will say that I did call before I went in without an appointment and could never get anyone to answer, so that was a little frustrating, but overall, once I was there, I had no complaints. It’s a beautiful store, and I’m glad a few SAs are left who treat you respectfully and don’t judge a book by its cover. Thank you, Kristyn and Vanessa! ☺️"

"As a first-time customer, I was a bit nervous and intimidated when I first walked in to get a surprise birthday gift for my wife. But that quickly changed when Veronica was assigned to help me. She asked me what I was looking for, quickly understood my needs, and suggested different options. She was patient and gave me her honest feedback on potential choices. I was able to buy the perfect gift, and my wife loves it! I will definitely return in the future. Highly recommend this store!"