ZIMMERMANN Dallas

"As far as I’m concerned, the return policy at the store is fraudulent. Online it says that they have a 12 day return policy, and after purchasing a dress, we tried to return it nine days later, and they refused to return it, claiming that all stores are independently owned, and didn’t need to honor the policy listed on the website. I would never shop here again and don’t recommend anyone does with this type of customer service The associates are very nice at this location however, apparently their hands are tied when it comes to implementing outrageously restrictive return policies."

"I don’t think I saw a single associate while I was there. No service and not greeted. It was my first Zimmerman experience. I wanted to try on a dress, but again… I didn’t see an associate so I left."

"STELLAR service from Adeline! So, for the sake of space, let me just say I was obsessed with the Concert Tie Neck gown. Saw a size 4 online and so I called the NorthPark store. Adeline was as sweet as she could be, listening as I explained how much I loved this dress. She proactively looked it up, found it in New York. then offered to SHIP IT IN to the Dallas store for me to try on. JUST LIKE THAT. Got the dress, tried it on (Fit was AMAZING) and now it’s in my closet. Ya know customer service is rare these days, but not at Zimmerman. :)"

"Poor customer service. I basically begged to be greeted upon entering the store. The associates were standing around the checkout area and offered no assistance even as I walked around. It’s almost as if they were displeased with my visit because I seemed to have disrupted their crumpets and tea time. No one seemed to care that I was even in the store. I was only addressed if I asked a question. I presume they prejudged me because I wore leggings, a cap and a tshirt as one girl eyed me up and down once I had asked for assistance. Safe to say I will not be returning."