CCRM Fertility of Houston (Texas Medical Center)

"They reschedule once with all notification emails and my permission. I went to the office on the rescheduled day, they actually rescheduled again without my permission/email notification. I went to the clinic for nothing. They charge patients a fee if they don't download the app before two days or show up, what clinic pays for the patient then? The front desk lady even didn’t even apologize, but passive-aggressively said “Yes ma’am…” with so rude and discriminative attitude."

"I posted a review & removed it previously because I wanted to finish the entire process. We are now 5 months pregnant and here’s my takeaway from working with CCRM. Overall, most of the staff is amazing. But, they truly lack communication. Our biggest issue we dealt with was being given a heads up for when payments are due. They have you sign tons of paperwork, which yes, most of it’s on there, but easy to overlook. They don’t make it very clear in the beginning. Just when the paperwork is sent. Lastly, once you’re pregnant, I would recommend not doing the follow up ultrasounds. If I had known we were going to be charged extra for that, I would’ve much rather just went to my OB. It wasn’t included in the overall price & we only got to talk to the sonographer, so we were left in the dark when it came to a lot of early pregnancy things. Just skip that part and schedule your initial appt with the OB."

"If you are considering egg freezing with CCRM, I urge you to be cautious and consider other options. At the time of my procedure to retrieve my eggs, the annual storage fee was $660. Before one year of storage was complete, they raised in to $700. A few months later, exactly one year after my eggs were retrieved, they have raised the price to $1,250. That's an 89% price increase in just one year. Sometimes prices have to go up - I understand that. But 89%? This is not out of necessity - this is greed. Before entrusting this company with such valuable and precious parts of your body, please consider that they will quite literally be holding your future hostage. I can either pay their ever increasing exorbitant fees or risk losing my potential to have children forever. Please consider how deeply sad and depraved this is. The average cost of egg storage in this country is $700-$1000 a year. This company has decided to raise their price to $1,250 a year, because women who want to start a family one day are vulnerable and easily exploited by greedy, money-hungry decision-makers."

"Navigating fertility and the many practices out there can be anxiety inducing but I’m so glad I chose CCRM and I highly recommend it! Dr. Nodler was exceptionally patient and kind. He answered all of our questions, from the nitpicky to the hypothetical, thoroughly and provided us guidance on the options we sought out and what made the most sense for our personal goals. Tiffany, our nurse, was incredibly compassionate and prompt with her explanations and answers. I loved that I could call or message her and get a reply back within hours, it made for a stress free process. The entire staff at the clinic is incredibly nice and supportive, always ensuring that wait times are minimized and that asynchronous questions via the app or calls are always answered. CCRM’s commitment to quality care made what could have been a daunting experience a very smooth and easy one instead."

"I can’t say enough good things about CCRM Houston. Finding out your only hope to have a child is via IVF is very overwhelming and in truth, devastating. I researched for hours and knew CCRM was the right choice for us. Dr. Nodler and his nurse Tiffany are true heroes. We have felt confident in our treatment plans and truly cared for the entire journey. Not everyone has success on the first try, but so far we have. We were able to get enough PGT-A normal embryos from our first egg retrieval to have the family we desire, and we are 9 weeks pregnant with our first transfer. We are so grateful and cannot express how amazing Dr. Nodler, Tiffany and the entire staff have been. Thank you, thank you, thank you! We love you!"