Florida Department of Revenue Child Support Program - Pensacola

"Weird to rate a government office so high but they were very helpful to me and I’m grateful."

"No one ever answers the phone been calling for the past 3 days and still can't talk to a real person. It's just not in Pensacola FL the child support officies are all like that . the child support program in most all states are for the mother anyways. It's not right the way the state treats father's the mother can basically do whatever they want without any consequences but as soon as the father misses 1 payment they come and arrest you. I lost jobs because of child support cause they come pick you up and if you're stuck in jail and can't get out. You loose your house and job and have to start over again. But they want that child support payment every month"

"This entire program needs to be redone. Issues are sent around and around to different departments or locations with no resolve. They have put my child support on "hold" several times from misinformation from the bitter father that is made to pay support. Then after half a year of me calling and explaining that they are misunderstanding, they will finally remove hold. Like they don't understand single moms struggling to take care of kids paycheck to paycheck. Have literally told me, oh you will get the money eventually. Nobody ever calls me to talk about the holds, just suddenly the payment isn't received and I have to find out they are holding it again. All because I requested mediation for the father's abuse of kids and abuse of alcohol while having the kids. The dept of revenue only sees a "failed mediation letter" therefore they are holding payments until.... they can't even tell me until when. Meanwhile this single mom is hustling different jobs and not even able to afford childcare. Shame on you department of revenue. I believe in karma and the people in charge of these cases who don't care, which seems to be majority, have it coming. I hope someone takes the food out of your kids mouths and leave you wondering how you are going to make ends meet while they literally take the money from the fathers paycheck, and then hold it for 6plus months, until they determine to release it."

"One star was too high of a rating for this entire government program. They DO NOT enforce cases at all especially interstate cases!! Neither state cares that nothing is being done so they just let the case sit idle!!! My son’s father owes $10,000 in past due child support!! Where is the enforcement?! Hell he’s suppose to have a income deduction set up through his employer (current wife handles this as they work together and she is property manager and does payroll) he’s supposed to be paying $926.00 a month and getting away with just paying $213.52 a month. Y’all are a joke! Reaching out to your state representative Ron Desantis about the issue just gets you a generic response. This place is not for the custodial parent!! They support and encourage the payee to not pay!"

"I’ve debated writing this review for years. With it being year three and still no progress, I wish I could tell you how truly incompetent this place really is. Three years and there has never been one change/progress to our child support case. In fact quite the opposite, just with a lot more stress. This place will have you fill out the same 100 sheets 2/3 times a year, attempt and fail to find the father then send you, “they’re closing the case because you’re not cooperating”. I’ve put my blood, sweat, and tears to search, find, and print off every single detail I know about my sons father I don’t speak to, and each time my hard work goes straight in the trash. My son’s dad and I don’t get along sadly, nor his spouse and I. But the poor girl even had enough with this place that she tried getting my sons bio dad to open a case in ND. He didn’t, but she was able to get his signature for permission and do it herself which she did. Upon doing this North Dakota was SO easy and nice to deal with. They seemed so caring. And then I’d get a random call from them saying they could no longer access my case as Florida closed it yet again, (For the mother not cooperating). Id call Florida where they’d magically find what they needed in their notes, and “it was just never sent out, and they apologize”. This has been going on for years y’all. The amount of mental stress they’ve caused me, the letters full of threats wanting to contact my sons Medicaid benefits (for false claims, stating I wasn’t cooperating), mind you my son is special needs and requires ALOT of extra care. But they will send threats about your benefits, even if they’re the ones who messed up. And then they act like a quick apology justifies the fact that they just so openly threatened you over their mistake. It’s actually quite mind-boggling. Theres a lot more I could go into detail about, and obviously it’s your choice to move forward with this place. Just know for the mama’s and dada’s who are being put through the same as me, it’s not your fault. You’re doing a great job."