Verizon

"Overall I had a good experience at this location (2200 W Nine mile on 6/19 12-1pm) because the representative was very engaging, pleasant, and knowledgeable. He ensured our needs were met, explaining all our options and making sure we got the benefits available to us. Overall he had a quite chipper attitude which is rare in customer service these days. I will say that the manager was rather lackluster (sat at a nearby table on his phone the whole time) but the sales rep took care of everything we needed."

"So I switched to Verizon after being with AT&T for five years and it was a horrible experience. I haven’t even got my phone. I went to the store to pick it up and they said they didn’t have any stock so I left and I called Verizon to see what store I can pick it up at they said oh you can’t pick it up at the store you have to wait till it comes memorial day weekend, so OK well, then I’ll just wait till Tuesday get an email on Tuesday saying my order was canceled because I didn’t pick it up within three days. I’m not entirely sure how I’m supposed to pick up a phone that they say they don’t have which I truly believe that they had now. But this is a very bad interaction with Verizon for somebody who’s never been with them. Not to mention Pablo at the store was very rude and unprofessional he and his other coworker were talking about one of my friends Keyshawn. I don’t think they realize that I knew him and of course I didn’t say anything, but it’s very weird for people to talk about their coworkers to that extent while a customer is sitting right there. they were cussing, and just seeing so many bad things. Hopefully this location gets their stuff together but I mean it’s kind of like McDonald’s. You can expect much from people with these particular jobs."

"Feeling pretty scummy after hearing they misquoted phone values at $300+ the MSRP on Verizon’s site and directed my wife to have an unqualified shop issue a repair. Buyer beware. We’re are now left with a dud, non-OEM phone after their $0 trade in offer, while Verizon’s website displays nearly $500."

"The crew at this location (9mile and pine forest) is OUTSTANDING, they really make you feel like your business matters and that you yourself are just as important if not more than the transaction! Specifically I'd like tp shout out Mr.Quan that works during the weekdays, this guy goes above and beyond and if he isnt a manager he should be! If not a mover and shaker in corporate, Verizon would sprry to lose someone like him!"

"What a great experience I had today at Verizon when trading in my apple XS phone. Quan helped me from start to finish. He was so personable & polite and EXTREMELY knowledgeable. He took care of all I needed for my new apple 15 phone. He also showed me the 15 pro, in case I was interested in more GB or an even higher quality camera, but the phone felt too heavy in my hand. I wholeheartedly recommend the Verizon office on W. Nine Mi.Rd & Pine Forest Rd. Please, you must ask for Quan! You’ll be in excellent hands!"