Dollar Car Rental - Pensacola International Airport

"I rented a grey Ford Edge from Dollar Car Rental at the Pensacola airport. After it got dark, on the first night of my rental period, we noticed multiple german roaches on the floorboards and backseat. After examining the whole vehicle, we saw a roach nest underneath the back passenger seat. When we lifted up the floormats, there were a dozen baby german roaches. Dollar came and retrieved the vehicle, as i did not want my children, or bags in the car. I was particularly worried about carrying eggs back to my house, as german roaches are extremely difficult to get rid of. Dollar did not offer me an apology, and charged me for the rental of the vehicle for 3 days, even though i only had the use of it for 8 hours."

"Paula was so helpful! She was friendly. She talked to me about car options. She suggested restaurants and other places to visit. HOWEVER, I was told the upgrade would be $180 and it turned into $277. It was never relayed to me that it would be this expensive or I would not have done it. It also was not relayed to me that there was a $85 charge for an additional driver or I would not have done it. $370 turned into $647 and I am not happy. Also when booking, the special didnt say it had to be electric. It gave a few options which then forced me to upgrade since the plug ins are far and few between. Won't be renting from here again."

"Similar to other recent reviews - avoid Dollar, Thrifty and Hertz at this airport. No other rental car agencies have lines and they’re funneling all of us through Hertz. Taking ages to make it through. Follow up - declined fuel coverage and returned the tank full. Was charged an additional $108 that I do not owe and now get the hassle of having to try to recoup from these crooks. Buyer beware."

"Great experience after a late evening arrival at the airport. We were concerned that we would not be able to get our vehicle because we landed after they closed. Just in case someone has this same concern they told us that someone stays until the last plane arrives. Just wish the toll free number had told us that. They told us the counter would be closed and we would have to come back the next morning to pick it up."