T-Mobile Authorized Retailer

"This location is under new management and I had a great experience! The staff was very attentive and helpful!"

"October 2023 So angry right now, I'm fuming . I was hooked on getting a phone under false pretense. Today I came in to get my portion of the phone paid off as was told to me by the employee ( who seems to have been letgo ) so I can get it unlocked, and I'm told something completely different. I tried to speak to the manager to get it sorted out and he had his employee say he was busy 3 times and couldn't see me. He finally makes a presence to listen in and when I tried to question him he ignored me and says talk to him he's capable in the most condescending manner. After paying $800 at the store towards the payment of my supposed device dues it's found that the situation was handled all wrong !!! They say woops that actually doesn't go towards the phone and you can't get your phone unlocked. I say I want that refunded since it is absolutely nothing like what we had discussed earlier. The employee says that can't be refunded because that goes towards the phone bill. The manager happy about my frustration says bye in the most mocking manner. I've been to plenty of Tmobiles, and they have been great, I've never been so passively aggressively attacked by someone providing a service like I did today by the Manager Daniel. This guy is a real piece of work. I was Obviously upset about the misinformation and irresponsibility on their end but all the manager did was escalate the situation to the point I'm calling T-Mobile on my end and leaving this review. If you see this Daniel guy run the other way. This guys made me want to cancel my Business account and take my 12 lines somewhere else. Other reviews ALSO complain about Daniel, so it's pretty evident that this Daniel guy's FLAWED, yet inflated sense of self, continues to be a point of conflict for this store. Frankly, I don't understand his grandiose posture as he excibites no real attributes that should make him feel as though he's better than anyone else, but non the less he somehow feels that he can treat customers in a demeaning, pompus, and rude manner. I wonder how much business he's lost for T-Mobile, and I wonder how many potential customers hes scared away this far. Last complaint more so a suggestion I guess. Consider adding hats as part of the uniform. At least for those staff members who are lacking in the hair growth department. In that store in particular there is a light right above the staff table, and man !!!! The glare bouncing of that shinny scalp is like a mirror reflecting the sun OUCH . As for you faithful consumer whos reading this, consider wearing some shades walking into this store. Update: Spoke to customer service they were able to fix this managers incompetence. T-Mobile I recommend you better train this employee, as he is currently a very obvious Liability."

"I’ve been with T- Mobile for over 20 years. I rarely go in one. But when I do the service is either good or great. Not this time. There were two employees and not one of them acknowledged me. One looked at me and still said nothing. I stood there for about 3 minutes and left. It makes sense. Their customer service was as bad as the rug when you walk in. If they don’t care about how the store is presented as you walk in why would they care about me."

"Came in to transfer my two phones from AT&T to TMobile because I'm tired of the horrible service from AT&T. One salesperson was busy with a customer but the manager was just doing timesheets for his employees. Waited for 10 minutes while he was busy on the computer, then two more people walked in. He kept saying I'll be right with you, but then didn't do anything to help the customers standing in his store. Waited another 10 minutes and then just left disgusted with the lack of priority and service. If this is how TMobile treats real live customers then maybe I need to find a different service provider."

"I walked into T-Mobile and was met with two extremely friendly employees. Eric and Pierre had huge smiles on their faces and met me with very warm greetings. Eric is who ended up helping me. It was one of the greatest experiences I've had when getting helped with new phones. Eric was extremely knowledgeable, friendly, and explained all my options with beautiful clarity. I feel extremely blessed Eric was there that day. If I ever need anything again, he'll be who I search for. I wouldn't want anyone else helping me or my family."