Vitex Smart Home - Home Security

"I am tired of how this company nickel and dimes you on everything. You have to prepay service appointments versus most company’s services. Then they screw all regular customers by setting up a preferred service plan to extract more money and then give them preferred service times over regular customers who signed up with them in good faith. I had an issue that needed addressing and I got stuck for 3 weeks because I wasn’t preferred. They are just a money grab."

"Jim and Matt not only showed up as promised but called and asked to come early because they were ahead of schedule. It was a pleasure doing business with them and not only did they do exactly what I wanted but went above that as well. They were personable, professional and extremely knowledgeable about their products. I have and will continue to recommend them in the future."

"Customer service with Vitex is excellent…I had an issue, and when I called, the representative was very pleasant and concerned. She set me up with a service call in a very timely manor and Mr. James Watson came out, addressed and resolved my problem. He came out at the front end of my time frame, was very friendly, yet professional and I am just totally pleased with this company! Thank you Vitex!"

"David was our technician and he was amazing! Super friendly and made sure that everything we needed was taken care of. He went above and beyond by asking good questions that we hadn't thought about in terms of making our new home "smart". I really appreciate his attention to detail, neatness and overall interaction. He's awesome!"

"Please teach your employees to put there phones down and focus on driving not their phones. Unit 385 getting off at 105 Thank you for your response. Will change to 5 star since it’s not about the quality work your company provides just an individual who needs to be trained properly."