Human Resources Administration 9231 Union Hall Street, Queens, NY 11433

"The individual working here are very insensitive. The woman by the name of Ms COLEMAN is a very rude, disrespectful individual. She has a very bad attitude. She shouldn’t be interviewing individuals who are less fortunate because she makes them feel worst about themselves. Many of this employees act like the benefits are coming out their pockets. Don’t forget where you come from. She should be reassigned as she is a complete disgrace."

"It was an experience. You are in rush mode from the door. Have on comfortable shoes because you maybe standing a while. But you will get the job done."

"Its shame that this is a government place to serve the public there is no use you have workers there seem not to be trained not even professional no manners very rude no help they just stand there n say follow machine have they wonder people who are going there is for help that may be handicap cant read etc I'm talking for public because my experience was never good"

"It's been a very different process. My case was closed I did everything asked of me they said my recertification wasn't sent and it was in a timely manner. (I have proof) When you try to call all the numbers listed on your documents you can't reach anyone. My case closed I panicked unsure if my card would be declined called 12 times at that point I had to buy something from another store so I wouldn't be embarrassed grocery shopping. Very nerve wrecking experience. With covid you have no other option but to go to the office which is unfair for those of us who follow what is asked of us. You can't even call to see what location you should go to because no one picks up the phone. You have no way of emailing anyone either. I sincerely hope they fix this!"