Bounce N Play

"We recently had our morning party at Bounce N Play from 9am-12pm, and it was an absolute blast! The place offers complete privacy and a wide range of activities for all age groups, from babies to teenagers and even adults. Everyone had a fantastic time, and parents couldn't stop complimenting us on how great the party was. The place was clean and well-organized, and the food was delicious. The staff were attentive and kind, ensuring we didn't have to worry about anything. We were thoroughly impressed and highly recommend Bounce N Play. It's a solid 10/10!"

"Bounce and play hosted my son first party and everything was great, the food was great , staff was very friendly. We had a blast and smooth event"

"I recently celebrated my daughter's 3rd birthday party at bounce n play, and I cannot express how disappointed I am with the entire experience. The hosts were anything but friendly; in fact, they seemed to be in a constant rush, which created an incredibly unwelcoming atmosphere. Multiple guests kept telling me that the hosts looked miserable and didn’t want to be there. To add insult to injury, I had to pay a separate fee for face painting, which turned out to be absolutely HORRIBLE. The artist clearly lacked any sort of skill or enthusiasm for their work. It was a waste of money and left the kids looking more like abstract art projects gone wrong. The arcade games were another letdown, with half of them not even working. It's disheartening to see malfunctioning equipment when you've paid for an enjoyable experience. The pizza was served cold and was downright nasty. I expected at least a decent meal for the children, but what we got was far from acceptable. Even the apple juice provided was watered down, and the kids refused to drink it. After the kids refused to drink the watered-down apple juice, I asked one of the hosts for an alternative (sprite). She brought out the sprite, but when we asked her to change the cups due to the diluted apple juice sitting in the cups, she responded with a noticeable attitude. It's perplexing how someone could think adding Sprite to watered-down apple juice makes any sense at all. To make matters worse, when she finally brought out new cups, she handled them with her fingers directly touching the inside of the cups. The absence of gloves in a food-service setting is not only unprofessional but downright nasty. It's basic hygiene to use gloves when handling items that come into contact with food or beverages, and the fact that this wasn't observed is a clear violation of health and safety standards. If you’re not going to wear gloves, at least make sure your hands/fingers do not come into contact with the inside of the cups. I specifically chose a package that included a character appearance, as my daughter is OBSESSED with Frozen. However, Elsa's appearance was a mere blip in the party. She spent about 7 minutes with the kids- took pictures for 3-4 minutes, played a quick game of limbo, and then abruptly left. There was zero interaction, and the guests had to prompt her to acknowledge the kids. It was a complete disappointment. Not to mention Elsa looked quite scary but that’s not the point. After the party, I spoke with someone named Christine, who I assumed was one of the owners. To say her attitude was disgusting would be an understatement. Instead of addressing our concerns and apologizing, she outright yelled at me, accusing me of trying to get money back for a party I had already had. I was appalled at her lack of professionalism and customer service skills. I conveyed the dissatisfaction of both myself and my guests, and instead of acknowledging the issues and offering an apology, Christine insisted on defending the subpar service. She even had the audacity to claim she didn't know what kind of guests I had at the party when I mentioned that none of them had anything positive to say. An apology can go a long way, but it seemed beyond the capabilities of the staff at this establishment. After raising her voice at me several times, Christine finally agreed to refund me for the face painting and one of the extra children I had paid for but didn't show up and told me that would be the only thing she was refunding, so don’t ask for anything more. This was presented as a "courtesy," which is ironic considering the lack of courtesy throughout the entire ordeal. Overall, this experience was a complete disaster. None of my guests had a positive impression, and I certainly won't be coming back. A simple apology and genuine concern for customer satisfaction would have made a significant difference, but unfortunately, that was too much to ask for from this establishment."

"Phenomenal party place! Lots of options with themes and food was great too. My party went perfect!!! Everyone was amazing. Thank you for making my little girls day spectacular"

"We had a blast! Very smooth transaction (with Christine) and I didn’t have to worry about a single thing. The website is also up to date so it was easy for me to customize the party from home. The emcees (Karen and Giselle) were both very helpful from the start until we ended the program. The food was also good and cake was very moist. There were so many activities and the kids really enjoyed. Highly recommended!"