U-Haul Moving & Storage of Jamaica 168-11 Douglas Avenue, Queens, NY 11433

"Great experience every time. Mike is very attentive, explains and helps when needed."

"My daughter had a great experience from what she told me she mentioned a young girl named Casey who made her experience way quicker and easier.My daughter came back very happy which was very suprising because you do not expect that from Uhaul"

"Kaisy was very helpful in assisting me with my rental.She has great energy and really brightened my day definitely would recommend going to this Uhaul location."

"I had the WORST experience with uhaul! Ever since September 29, 2022, one of the workers, Charles, helped me place my car on an automatic transporter and once I got to my final destination, I got a mechanic to help take my car off and before he even touched anything, he told me and showed me what was done wrong with the chains and straps that was placed on. As soon as he told me and showed me, I called uhaul to make a claim. Now they want to deny my claim and I don’t have a car to drive!!!! I didn’t go to work from day until now and they’re still emailing me and mailing me a charge for storage that I don’t even have!! Their customer service is GARBAGE and if I have to get a lawyer to get it fixed l, then so be it. I didn’t mess up my car in any way before Charles did what he did. And if my parts were messed up before he placed the chains and straps, he would have told me and made notes. None of that was done and now I’m still stuck with an unusable car. Thx, uhaul. I don’t even want to give a star."

"Despicable. I had a free month of storage from a previous move. I reserved a storage unit without stairs. When I got there, with two helpers who had 2 hours to help me, the unit was locked and they couldn't give it to me. So they gave me a smaller unit with stairs. By the time it was sorted, I had about 30 minutes left with my helpers. So they brought my things to the unit and I had to carry everything up the stairs by myself. I'm small and had already packed the two cars by myself, so I was already exhausted. If the unit I had reserved was ready, my helpers would have helped move my stuff in easily within the 2 hours they were available. I also was not given a lock initially, but had paid for one. I thought the card he gave me was an electronic lock (like at hotels). I had asked the guy at the desk when I checked in if that was the lock, and he said yes. When I went back to get the new unit, I inquired about an actual lock after I noticed the units inside all had physical locks. And the big guy behind the counter was extremely rude, saying "oh you had to take a lock." As if it was my fault that I didn't know I was supposed to take something, especially when he told me the card was a lock. I've never used a storage unit before, so how am I supposed to know if nobody shows me? After I finished moving my things in the new smaller unit 2 hours later, the unit wouldn't close. I didn't want to leave my stuff unattended, but I ventured to a few call boxes to hopefully get help. I was exhausted and did not want to move my stuff again if this unit was broken. Nobody answered 3 of the call boxes I used. I even tried yelling for help 3 times to no answer. I then tried calling the store phone and it redirected me to the main call center, which had me on hold for almost an hour. I didn't see any cameras near my unit, so I didn't want to leave it wide open if I walked all the way to the store building. I sat on the dirty floor outside my unit while waiting. When I finally spoke with someone at the call center, they tried to contact the store as well. I tried a few more call boxes while on the phone. By then, it was about 15 minutes until the store closed, so I worried I would have to leave my things there in the open unit overnight. Eventually, someone answered a call box and closed my unit as he was closing the store. I spent almost a month trying to contact them to move my stuff to a unit without stairs. I already wasted time and money on helpers who couldn't help much because the unit I reserved was locked. I was told the store manager would contact me. She never did besides an email saying she received my complaint and had only a 3rd floor unit available (which I assume was the original unit I reserved that was locked). I replied to her email twice and never got a response. I requested a direct phone number so I could speak with them without going all the way over to the store. Such phone number does not exist. I was told by the main uhaul center that their marketing manager would contact me since the store manager wouldn't do anything. He never contacted me. A few days before rent was due on my unit, I got a phone number for a Brooklyn office in charge of this location. She extended my free month of storage another month. I only wanted the unit for 2 months anyway, so I figured I'd move out before the 2 months ended and never deal with them again. I vacated the unit 2 days before rent was due. Technically I vacated it 3 days before, but I didn't leave the access card, so I came back the next day to avoid that $40 fee. At this point I had such a horrible experience with the location and staff that I felt they didn't deserve my money. The women told me I would receive a confirmation email that I was moved out. I didn't receive one by 5pm that day, so I did the online move out, too. A few days later, I received an email saying my rent was overdue and a late fee was added. I refused to pay for a unit I am not using plus a late fee, but couldn't contact the store. Please do not go here unless you love being treated like dirt."