Santander Bank Branch 301 Avenue U, Brooklyn, NY 11223

"I went in to this branch on Ave U on a Saturday morning without an appointment at 12pm. The bank manger took me in her office and opened my account. Usually they would turn me away and tell me to make an appointment. I was just lucky because her 11am appointment never showed up. It took about 1.5 hours to complete all the paperwork and answer all the questions needed for a business account. She seemed to know most of her customers by name. Thank you for taking the time for me."

"Absolutely ridiculous policy to close an account - With many banks now, you can simply walk up to a teller, and close the account without any hassle. With Santander, the bank requires you to see a bank manager. Wait time is ridiculously long. Waited over 45 minutes plus just to close my account. I will never bank at Santander again. There must be more efficient ways of banking in 2021."

"Very bad branch. Non-professionals work here. I was there 04/22/2021. I made a preliminary appointment and warned about the volume of operations that need to be done for me. Nevertheless, after 15 minutes I was been kicked out of the bank saying that my time was over and they had not to work with the next client. I needed to close my account and transfer money to my account in another bank. So one employee did not know how to do it at all and transferred me to another employee, who made a lot of mistakes in the Transfer's Application, including not even writing the Bank Code where the money is being transferred. I saved this Application. I would like to show it to the bank's management."

"did called to know about notary validity & time so the lady could not know what they do for living and asked my name & phone to call me back ..After two days I called again & different lady answered NO SORRY for anythings & she told me Yes , we do till 12-4pm ..So I went 12:30 & the branch is closed!! So,i was wondering did i called 99cent store by mistake?Or they just dont care ???"