Citizens 7123 3rd Avenue, Brooklyn, NY 11209

"Non satisfying I couldn't access my checking account why because it is Saturday I have to know I can see what's in my checking account unhelpful"

"They always have a problem with ATM machines it's like from the 80's same with 92nd St... UPGRADE THE ATM MACHINE To A NEW ONES NOW!"

"By far the best customer service I’ve ever had at any bank branch. The staff at this new bay ridge location has brought great energy to this corner and they always are patient when helping me."

"Nela Beerbahadur was not only unknowledgeable but outrageously unprofessional. She was unable to figure out how to open a simple checking account and she requested me return on two occasions between 6/29-6/30/2023. I did so. The final interaction with this branch employee on July 1, 2023 has never mirrored such unprofessionalism experienced at any branch let alone bank before. She miscommunicated straightforward information to the manager, failed to open account(s) despite providing confirmation, offered no resolution, not only failed to apologize, but hung up on the telephone call. When I calmly called back to retrieve her branch manager’s contact information, Nela carried on, first, to refuse to provide Mr. Brian Chin’s contact email and—get this—secondly, lie to state her manager has no email. She stated his contact email is the same as HER email address. Our family and neighbors will never approach Citizens again. I opened an elite checking and savings account at Capital One with top professionalism and ease. This is your money; you have been warned by myself and, as I clearly see below, neighbors."

"The customer service is always exceptional at this branch and at every Investors branch I’ve ever been to, both now and back when these branches were part of Marathon bank. If you’re doing business in Bay Ridge, I highly recommend this bank. Considering how difficult it is to get even mediocre service in Brooklyn these days, in general, I consider the service here to be a miracle."