Bank of America Financial Center 6901 5th Avenue, Brooklyn, NY 11209

"The person managing the front desk was so unhelpful. She just told me “you can’t withdraw your money!” after I came in person to find a solution. No recourse, no phone number. When I asked her if I can do it through the app since there is clearly an option to do the wire transfer on the BOA app she said “you can try?” — okay how about having someone walk me through it since I’m already at the bank? So I ended up just calling to have someone on the phone show me because people are too lazy here to be bothered. Why even have a physical branch?"

"The assistant manger is so rude and have no manners, and the tellers have no clue on what to do and they have to to always her for help. The line is always long cause they’re slow and when you get to the tellers you always get disappointed on the everything!!"

"The service was excellent. Mohamed was very helpful and assisted me in opening a new account.. God bless him"

"Excellent service!!! I was opened the new account and there was pretty smooth and easy process. All staff are so helpful and friendly."

"Excellent service! Mohammad Hamsa took exceptional care of me and my need at the bank today. He made me feel very welcomed and every question I had was answered. He is very patient and warm. He made me feel like I mattered and banking no longer felt impersonal. You must hire more employees like Mohammad Hamsa in the future and I also want to ask Bank of America to give some kind of bonus to such employers please"