Bank of America Financial Center 47 Graham Avenue, Brooklyn, NY 11206

"Whether it is 1 person or 10 person ahead of you, be prepared to wait minimum 5 minutes. At most, I've only seen 2 tellers working, despite however long the line may be."

"Absolutely 0 reason to make an appointment - waited over an hour and a half past my appointment time to just speak with someone. Criminally understaffed."

"Went earlier today to open up a bank account for my daughter. I don’t understand the bad reviews because the customer service we received was AMAZING!!! From intake to service everyone was polite and professional. We felt welcomed and appreciated as customers. Opening the account was fast and easy. Just come prepared obviously. Have your information/ documents ready and have the app downloaded. It’s really that simple. Great customer service from a great team."

"For the first time I felt so relaxed and so comfortable talking to the bank representative. No hate, no envy, no arrogance. Amazing. I hope it's not just because I'm lucky, for example because she is new, young and not exhausted. I hope that is due to corporation started taking care of their employees, as well as providing with personal & group therapy so they can feel good and being able to properly communicate with people. Sincere thanks to you Mitzi and her mentor is also a very nice lady. Human Beings like you give the proof that world definitely becomes better."

"I have never waited less than 25 minutes to see a teller. They have multiple windows, and employees like bank managers that clearly have the capacity to speed the traffic flow around. Yet they always only have one teller. There is also a very annoying never open Business owner booth that is never occupied. There is no point!! Part of the Benefit of small business banking we were told was we get better and faster service. However this branch demonstrates no capability or advantage to banking with BOA. I am a small business owner with Bank Of America. We have processed millions of dollars over the years with them. Today I wanted to cut a small cashiers check for one of my employees, during my lunch break. After waiting in line for 20-30 minutes I was told that their printer wasn’t working!!! There was no sign or someone letting people know they could not do one of the most common banking tasks. Instead they let you wait in line for half an hour. I was clearly upset, and the teller just kind of leaned back and didn’t know what to say. As a business owner let me tell you what to say: I’m so sorry, we will do something about that asap. Honestly I Dont want to say anything that would harm the understaffed branches current employees, the problem goes deeper. The bank needs to provide the service the advertise and maybe do something about the constant 25 minute line… like have more than one teller, have a sign that reads the printer is down or have someone let people in line know. I’m currently looking into switching banks because of my consistently poor experiences at this local branch."