Bank of America Financial Center 277 Canal Street, Manhattan, New York,

"I had a very unprofessional and rude experience at this bank. I feel like withdrawing my money from this bank altogether. During my visit, I found the banker unhelpful and could not get any assistance. I had to wait over 10 minutes only to be told that I needed to make an appointment online, while I saw them helping other customers who came in after me. It felt racially motivated and disrespectful."

"Only ever have ONE bank teller at a time. You could be waiting for ten minutes as the next person in line."

"I've had A++ experiences over over the past 3 years at this branch for my business accounts and Merrill Lynch personal. Warm, professional, efficient team from the manager to the tellers."

"Just today, I went to the teller to get an exchange for a damage bill. It’s only just one person working in the teller. It’s nothing serious but what happen to me today, just made me not want to come back. It’s understandable to refuse to make an exchange for a reason. But don’t start giving people a nasty attitude over something like this. So as I got to the teller, I hand him the damage bill. He looked at me and asked me, “where did you get this?” I told him that, “the store gave me the change.” Then he said, “We don’t do exchange, go back to the store or get out!” With that nasty tone. I never did anything wrong but just hand him the damage bill for an exchange. It’s like he’s accusing me of being suspicious but keep in mind that, I kept my composure. But with that kind of service, I won’t make my next trip back here. Don’t come here."

"Not the best BOA branch experience. Takes forever waiting on line to see a teller, with usually only 2 available. The reason I give this branch 2 stars is because the teller informed me that coin rolls cannot be deposited immediately and had to be sent out to be accurately verified before being deposited into my account, which would take days. Because I never experienced or heard of this procedure at any other branch or major bank, I would rather not bank at this location again."