Bank of America Financial Center 345 Park Avenue South, Manhattan, New York 10010

"I had a great recent experience here. The employees were extremely polite, friendly, and helpful even though I came in shortly before 5pm. They assisted with everything I needed done and answered all my questions."

"1 teller working and clearly dealing with a situation with another customer but did not even acknowledge me standing in line waiting for over 15 min. Poor customer service and I’ve been noticing this with Bank of America in general. I came on a break and couldn’t be serviced in a timely manner, now I’m walking to another branch as a result. Poor customer service by the people working inside of the bank. The only nice person there who took the time to acknowledge me and help me was the security guard. Please promote him, your business will do well with someone like that."

"Warning—avoid this branch at all costs. If you go, be prepared to wait in line for 15min, even if you are the only one in line. Even then, when you are addressed, high likelihood you will be told they cannot help you for xyz reason. I will never set foot in this branch again. Simple banking requests turn into multiple visits and a waste of time waiting only to be turned away."

"Horrible Bank manager. I have been going to this bank and depositing escrow checks for my company for years. He woke up on the wrong side of the bed one day and made his own rule and deemed my checks need to be made out to a certain entity. Note that I go every week and deposit over 40 checks never once has there been a problem which I told him. His explanation was it doesn't matter what happened before and in the past it might cause a problem in the future in an annoyed and arrogant tone. I Went the next day with an indemnity agreement with BOA that allows us to deposit third party checks which I showed paperwork for and that shut him up real quick. He reluctantly accepted my checks and the next week I came in to deposit checks he didn't even come out he just told the teller he wasn't accepting my checks even though I have an indemnity agreement. I walked 3 blocks down to the next BOA on 6th ave and they took my checks no problem."

"Jordan and Amnol are always professional and willing to help. Their customer service skills are awesome. I visit this location at least once a week and they’re always smiling and willing to go above and beyond with all my banking needs. Thank you both for your exceptional work. Need more tellers like them!"