Chase Bank 1411 Broadway, Manhattan, New York,

"Poor customer service. Do not recommend this bank"

"I almost walked into a Wells Fargo to complain about switching from Chase after visiting the previous Chase branch but the people here were really nice. I was looking for notary services and went to two other branches but they didn’t have notaries and they were also kind of unhelpful but this branch did, even though their notary wasn’t available at the time, they told me to come back at a later time and made an appointment for me despite their system being offline at the time."

"Bit of a dreary bank. People usually pretty good there. However this visit I needed to get a piece of paper notarized (3 min job) and was told I needed an appointment. Went to TD two streets down and the were able to squeeze me in no problem. Bit let down by Chase."

"There’s a teller here by the name of James. I believe he deserves a raise. My Christmas Eve was quite busy and draining from all my errands. James went above and beyond to help me out today and even gave me keychains and gift card envelopes to take with me, without asking. That kind of service is unmatched and I would come back to this location strictly because of that. Thank you James, and Happy Holidays everyone."

"After closing my Wells Fargo account, I walked across the street to deposit the money in my Chase account. The differences in the two banks were quite obvious. I was greeted when I entered this Chase branch. I was then directed to the tellers. There was no line and plenty of tellers. It was great! Wells Fargo had a huge line but only a couple tellers. Customer service is definitely a focus for Chase and this experience confirmed that commitment. The space itself is quite cavernous and isn't cozy by any means. But, it's a bank so the space isn't too big of a deal."