Citi

"I agree with everybody who had such a bad experience with the people at that Branch. I had an encounter with Beverly Hobal who refused to transfer my fund from a my blocked account to another one. She was very nasty to me demanding I moved away so she can provide services to people who looked like her and who spoke Spanish like her. In addition, she told me to go to another bank and I had no right to tell her how to do her job. She called the manager to help her. She did not have any interpersonal skills to help me. All she had to do was to override the system. I think she was so incompetent and could not do her job effectively. Beverly Hobal started speaking Spanish to her supervisor and she refused to transfer the funds from one account to the next. I observed the interaction between the Hispanics and Beverly Hobal. She was very pleasant to them. I am asking somebody to look into that. I don’t think it is a good idea to hire one specific group of people to work at. How dare her to tell me to go to another bank? Who gave her the right to speak to customers using that tone? Who decided who can override at Citibank? That is so unethical. I am looking forward to seeing changes made in that branch. I am so appalled by how I was treated."

"F I COULD GIVE THOSE RATS ZERO STARS I WOULD!! They are EXTREMELY RUDE AND DISRESPECTFUL! If you don't speak Spanish they will not treat you like a person. Every teller is nasty and hard to deal with. They don't help with real issues they literally only take money out and put it in. Every time I go there it's the same treatment! SHUT IT DOWN!!"

"This is the worst Citibank that I've ever encountered. Teller Gabriela Bonilla has the worst customer service training that I've seen and this is coming from a former teller myself. Was going to open a business account here. That will never happen. One bad encounter with a customer changes everything."

"In spite of a friendly attitude, we are extremely disappointed with this Citibank branch. They didn't let us open a banking account for my partner because he was not a principal renter of the apartment. The next day, we went to another branch of Citibank, and they did it with all the same documents. In this branch, they also didn't let me use a restroom, whereas in the other one they asked whether we wanted to use it as soon as we arrived; they also offered us coffee and water and gave us small gifts. There is such a difference in the attitude!"