Citizens 2063 Frederick Douglass Boulevard, Manhattan, New York 10026

"I am pleased with the service. The staff is pleasant. I would recommend this location."

"About the only thing you can get done at this location is make deposits or withdrawals. You seemingly can't pay bills here without being given a phone number to refer to a different customer service division. My original account was with HSBC. My Citizens account was not by choice. Once you get a customer service rep on the phone (because branches cannot help you close an account) hopefully you'll get one you can understand and isn't still training. I had to guide the rep through the process of taking a payment on an account. And the rep input the wrong information for the transaction forcing me to engage a second bank to facilitate the full transaction. The processes of Citizens Bank are said to be for customer protection. Outside of teller transactions your left feeling as if you and your money are being held hostage to get the month's late fees and interest charges. Be selective about how much business you give Citizens Bank. They are not as seamless as they would like you to believe."

"Customer service STINKS!!! I went to make a deposit which they would not accept. My bank account has my maiden name on it. Prior to HSBC changing to Citizens I had taken my marriage certificate for the bank to have proof of my identification They made a copy and said it would be duly noted on my file. Today was a different story. My drivers license which has my married name and a copy of my marriage certificate would not suffice. The "manager" had the nerve to tell me it's for fraud protection. I have been a customer for over 25 years and I'm no longer able to transact in the manner that I have been doing for too many years to count with them.. They accept my employer's direct deposit with my married name without a problem though. Rather than go through the back and forth with this bank I will bank elsewhere."

"I've been here for a few times now. This is a very good branch. Mr. Edwin Quinones deserves to be specially mentioned. He is quick, helpful, responsible, and passionate for his job. He is the kind of person you want to meet in a bank."

"Worst brand ever!!!!! They have no idea what is customer service. Visited three times and it took about 30 mins to withdraw money from the teller when there was only one guest in front of me. I fully understand HSBC keeping my money safe but asking me tons of question after they have my IDs are unnecesaary."