Capital One Bank 301 West 125th Street, Manhattan, New York 10027

"Terrible service. They close before the scheduled time and try to use the holidays as a reason to close down early. The whole team should be restructured."

"Worst service. Branch cashiers are very rude and unprofessional. I went to the branch to cashed check from same bank. The cashier just ignored to service me and refused cashed check to say reason bank can't contact the person who wrote it. Given me infinity timeframe to resolve problem. Refused request to speak with manager. Never ever even heard to anyone. Bank workers collectively take them power and start ignoring me and service me. More than 1 hr. All of them acted like I was asking them to give me money from them package. I have never experienced so much rudeness from bank workers. Unbelievable"

"Update..I have fallen deeply in love with Capital One Quicksilver credit card. They got me a Barbie glamhouse...old review was SLOW. Very slow. Long waits. Few tellers. Customers with complex, lengthy transactions. Long, unmoving line. Prepare to wait. Keep hydrated. Bring water and a lawn chair. Prepare to spend the day. Waiting. But when they finally get to your turn, they are worth the wait. Professional and expert."

"It's ridiculous the fact that there's 2 people to assist and about a dozen people waiting to be seen management doesn't even xome out when ask the fact that it's been over an hour wait and seems as if everyone is at lunch at the same time is extremely unprofessional. If my phone wasn't acting up to place my picture up you'll understand the frustration The manager Brian is extremely not helpful Edith has been assisting whomever she chose to assist"

"One star is more than enough. This branch is absolutely terrible. I went to open an account and was told to go next day after making an appointment. I went to open the account and was not greated by a respresentative to speak privately, but had to go to the public kiosks to open my account. There were tons of people going in and out of the branch and EVERYONE can hear me having my conversation with the representative about opening my account. They could all hear my personal inforamtion since they were right next to me depositing, etc. After 1 1/2 hrs of standing and talking to the representative at some point I had to sit on the window sill because of how tired I was. In the end, I had my account written on a piece of paper! I had to sign a few documents then hand them under the thick glass. WHAT ARE WE! Sure covid is around but this is absolutely no way to treat people and especially when conducting business. I opened my business and the ENTIRE bank heard it. The representative was also new and kept consulting her manager on how to do it. All of this happening with the manager there. People don't have time to waste and waiting for people to learn. Teach them, then put them into the field. Now, my accout won't even work because who knows how they messed it up at the branch. ABSOLUTE WORST branch in all of America. I should have went to Chase."