Citi ATM 201 West 125th Street, Manhattan, New York 10027

"This branch refused to be accommodating to my needs and wants. I was down and out of my identification and lost my card due to a tragic event. In between working two jobs I came to this location which is my home location for help. All I needed was $20 withdrawn from either one of my accounts which is in good standing. I’ve been a loyal customer for over 10 years which wasn’t acknowledged at all. The teller said they couldn’t withdraw without an ID. I asked if there was any other way to verify me and they said no. That was not true since they have many other ways to verify my account. I have been in this tight situation before and was able to be helped from another branch. I knew my pin and everything else on my account. I also had the app. After asking the branch manager, I still wasn’t able to be helped. The branch manager seemed very inadequate in stepping up to the occasion for their position. I expressed that this was a pandemic so to propose the validity of a physical ID is inconvenient. I had my passport on my phone ready to show but even that was not enough. The branch manager failed to even attempt to help out and stuck with what the system needed and wanted, as opposed to the human being in front of him in need of help. The proposal to overnight a new card was not what i needed. I gave the teller my social security number and she was able to pull up my account. I realized a service was about to be done on my account without any other form of identification. This was the moment that proved I could have been serviced ,but the branch refused to specialize in my individual need at the moment. I asked the teller to pause and I asked the branch manager for his business card. On the card it said Pascal Pierre “Branch Manager” and underneath the title it said “Vice Persodent” the fact that there was misspelling on a business card of the word “President” raised even more concerns. There was no apology and he looked very much confident in not accommodating to me as an individual. Hopefully, this branch is able to assist individual needs especially through a pandemic. The branch manager missed the talent for exceptional customer service and doesn’t seem connected to unexpected circumstances that may arise. I look forward to hearing an improvement. I would like to be confident that this branch is able to recognize me as someone worthy of exceptional service."

"Slow and unprofessional"

"Worse experience"