Chase Bank,

64 North Broadway, Tarrytown, New York 10591, United States

"We have been to the branch 6 times to get the phone number changed. We need to phone number changed so we can log into the mobile website, which has an old phone number. Each time, we are assured that they have done it, but we still cannot log onto the site, but also tell us, we must come back to do it again. Don't know why they are incapable of fixing this issue."

"Today I was told by Jonathan a bank teller :"watch your tone" because I raised my voice for his lack of professionalism. Another review to reflect how really bad is this branch is. Fr. Dany"

"Rude teller in a rush to go home. Part of your job is to assist your customers. Being annoyed because I didn't have my bank card is not great customer service. Even though I explained that a new bank card is being mailed to me. Asking politely for my ID should be standard customer service - asking "I need your ID" with an attitude is not very customer friendly The worst banking experience. Never going to this branch again."

"Worst customer service I ever had. Tried to open the account with them but couldn’t get in. The one who picked up my phone, was so rude and helpless. Instead of helped me schedule an appointment for next week, she changed her voice tone to talked to me and constantly asked “Do you understand?”. Yes I do understand but I don’t want to do business with chase anymore. Thanks"

"Among worst examples of customer service I have come across in some time. Manager on duty, Eve, was not with another customer and was the only person available to provide a Medallion Stamp (special notary service). She was unwilling to take 10 minutes to help a customer. She flatly refused, without reasonable explanation or apology, to emerge and assist (as conveyed by her colleague)."