VCA New Hartford Animal Hospital 3945 Oneida Street, New Hartford, NY 13413

"The prices are extremely elevated for the lack of care given to the facility. Since their expansion, service quality and just basic building cleanliness has plummeted. My pets exam room was covered in DAYS of animal hair and food particles all over the floor. I could not imagine a person coming into this space for care. Animals can pass deadly infections and viruses as well, this "hospital' should have basic standards for quality and cleanliness, especially with this pricing. My appointment was 45 minutes late for a simple vet tech allergy shot and it is 120 dollars !!! They also have discontinued their scripts with online pharmacies to maximize their profits and not allow patients to look elsewhere for lower prices. Because of the scarcity of vets, I believe this facility is taking advantage of the consumer and are not even keeping services on par with the past. How far this vet office has fallen since the days of Dr. Rodriguez. I would have given 1 star if it were not for staff friendliness. Update as of Aug 8, 2024. On Aug 1st of 2024, my 9 year old dog had surgery at this hospital for the removal of melanoma in his eye. It was recommended to have his surgery locally at New Hartford Animal Hospital from the Animal Eye Care Center of New England, in Massachusetts. This would eliminate uneccesary travel and pro longed discomfort post surgery. The pre surgery and post surgery care provided by the staff was kind, friendly, courteous and informative. His veterinarian did a wonderful job in minimizing bruising and excess trauma to the surgical area. The wound should heal well. My pet was dropped off at 8am, and was kept in recovery until about 5pm when I was informed I could pick him up. Surgery was about an hour long. As stated above, the level of knowledge and friendliness at this hospital is satisfactory. Yet, my previous review on cleanliness from 6 months ago(see above) must have fell on deaf ears. My dog, who is forced to wear a cone to prevent injury to the surgical site, is now infested with fleas from this "hospital." This practice seriously needs to invest in specific routine hygiene practices after each pet is seen in an exam room to prevent cross contamination and disease. As a customer, we are unable to see the surgical area or treatment rooms beyond the exam room. If the facility as a whole is filthy, I seriously question the hygienic environment of their surgical center and recovery area. It is incredibly sad and frustrating that after a 2,000.00 dollar surgery, my dog has to contend with this issue and unnecessary discomfort due to a hospitals lack of attention to the most basic detail and practice of hygiene. I mean, isn't it a hospital? This practice may say that they are clean and the fleas couldn't possibly come from their facility. My dog is treated with a script provided by this practice and they know it is filled (Revolution). The uncomfortable position they put my dog in, post surgery, due to hospital negligence and lack of continued sanitary practices is unacceptable and I would not recommend this practice to anyone until they can show a commitment to improving such a basic hospital standard. NHAH advertises as a "fear free" facility. Pet Mom's and Dad's should be "fearful" of utilizing facilites that do not pay attention to the necessary conditions of sanitation. I understand that the fleas will bite my treated dog and die, however, that does not prevent the fleas from my home, furniture , or vehicle. If you choose to seek care at this practice, demand the exam room is cleaned prior to entering, and treatment be conducted in that room to ensure, at the very least, the resemblance of a hygienic treatment area. The cleanliness of a veterinary practice that uses the word "hospital" is the bare minimum standard for services that are by no means, inexpensive. I will gladly modify this review if and when this practice improves. However, my previous review from 6 months ago has shown a lack of fidelity and commitment to these basic standards. Do better, you're a hospital."

"I strongly suspect that the root of the issues I had here is that the VCA corporate overlords want the vets to see so many animals that they don't have time to give each one the care they deserve. But whatever the cause, my elderly dog's medicine wasn't called in when they said it would after his first visit here. He went through the weekend without it, resulting in extreme discomfort and, by Monday morning, syncope episodes or possibly seizures. When I called and explained that he needed his medicine urgently, I was told that they would "try to get to it by the end of the day." Not good enough. When I finally was able to pick up the script after four or five phone calls, there was a mathematical error on it that caused further delays at the pharmacy. My dog's health history is complicated and he's on an unusual combination of medicines. I understand how there could be confusion. But they should have taken the time to figure it out. They could have called our previous vet back in Texas for clarification. If the situation was reversed I guarantee that's what our previous vet would have done. I'm giving this two stars because I actually do think that for an animal with more straightforward needs, this vet would be fine. But I don't have enough time left with my dog to waste it on people who don't have time for him."

"Best place around to bring a new kitten. They have special programs to help you save money. Staff is generally concerned and very caring. Love it here. Highly recommend."

"I have read good and bad reviews but I like to give benefit of the doubt. I have been taking my dog here for 4 years, I moved farther away drive past several other vet clinics. I won’t go anywhere else. I have a husky with horrible separation anxiety he went from destroying drywalls to sleeping peacefully in his kennel. He has a sensitive stomach and switched his diet over and he loves it and formed poops now! As for reviews of prices, Pet insurance, vet bills are high every where. if you want to get yucky care for less go do it but quality care comes at a price if you can’t afford it don’t get a dog. Read another review about an emergency, this place is not a 24/7 emergency vet clinic, they say that and suggest places to go during their off hours. Quality care, friendly staff, Dr. Cornelius is amazing and takes care of dogs like they are her own."

"I live in Rome and called every animal hospital and veterinarian I could find, including Camden, explained that my dog was showing symptoms of a stroke and was in horrible pain and not one would see him before one or two weeks! Rome hospital gave me the number to VCA New Hartford hospital and said they can't see a dog suffer, can I get him there by 11:20 the next morning? By then my dog (and I) had been up for almost 48 hours crying with no sleep! I wanted to kiss the receptionist Maureen! I was greeted by a very kind and professional staff that immediately went to work on my best buddy and service dog Itty! His Dr.s name was Dr. Beattie and her concern and love for animals shined through like the sun shines! I immediately knew he was in excellent care! After her thorough checkup she asked if we would wait about an hour for blood work as that would tell the story. As my friend and I sat out in the car and I cried for about 45 minutes all of a sudden Dr. Beattie came out the back door waving the results. It's not a stroke!!! He has Lyme disease!!! Lyme disease!!! I highly recommend VCA hospital, Dr. Beattie and the whole staff!!! THANK YOU so much for loving my baby boy the way I do!!!"