Alden State Bank 5802 Broadway, Lancaster, NY 14086

"Lancaster location sucks! I have been a customer of alden state bank for a long time. I usually go to the bank in Alden but the past two days I’ve stopped at the location in Lancaster. Both days i have had terrible customer service. The first day i had to deposit a check into my account and the lady gave me cash mind you im in a time crunch. I tell her i needed it in my accounts she says “oh oopsies” then proceeded to take 10 mins to add the money to my account. A simple deposit took 20 mins. Today i went to cash another check, i didnt have my id and they said they couldnt cash it. I gave them my ss number and birthday but refused to cash it even though I’ve cashed a check without id numerous times. Terrible customer service at least act like you want to be at work"

"Terrible fraud protection! My business debit number was stolen. There were over 100 transactions that got through for four days before the card was flagged. Over $4000 was stolen. I was told it could take up to two weeks to get my money back. It's been three weeks and I haven't seen anything. When I call to check on the status, I get a short and unsympathetic response from a bank employee. As a business owner, this is my third week of not being able to give myself a paycheck. I have three accounts with this bank for several years and this is how they are "protecting" my money."

"This is a great small local bank. For over 40yrs they have provided good reliable, convenient, and accurate service for us. As with any banking facility, one must shop around for the best interest rates to suit your needs. Not one bank will fill all your requirements."

"terrific staff :-)"