M&T Bank 5226 Broadway, Lancaster, NY 14086

"dear lord. where to begin? I stopped in after noticing fraudulent charges on my debit card in my banking app and getting nothing but attitude from the call center worker I dealt with. I will say, the staff at this branch was extremely helpful. the woman I dealt with deactivated my card and overnighted a replacement, waiving th $25 fee. she was stellar. but the fact that it's their policy to charge that $25, especially during what's likely a rough experience for most (no one's ordering replacement cards for fun) otherwise you have to wait 10 business days, is just terrible service. in summary, the staff here is great, the corporate policies are hot summer garbage."

"Had some questions about an account and went in . Was taken immediately and helped . Very good service."

"Unprofessional lazy ignorant staff one teller worked while the rest sat on their phones the most incompetent bank I've ever stepped foot in"

"Mostly unhelpful staff. But Halley was very helpful. I came in about a big issue. Both the banker and the manager threw their arms up saying they couldn't do anything to begin to help. I sat back down and was seen by another banker. They immediately were able to help me. The manager insisted it was impossible, yet it took her other employee all of 20 seconds to solve my issue. Felt very lost and they didn't seem much worried about looking for solutions. Halley was immediately much more concerned and competent. If you're stuck here, try her"

"The atms never work! Especially the one in the drive thru!! So annoying. Empty the cash out so your guests can properly use them to deposit money & checks. Switching to KeyBank which is across the street."