KeyBank 5207 Broadway, Lancaster, NY 14086

"Can't even stay open to noon on Saturday. Closed the doors early. Yet another reason to get rid of key. Already changed my savings to another bank. Garbage bank does nothing for there customers. I'm done, been with them for years nothing but trash services. Do a better job key"

"They are wonderful at this location. The branch manager, Dave, was so helpful and kind on the phone answering my questions and assisting me. Even living out of the area, I’ve kept my accounts here because of the wonderful service I have received!"

"This bank is terrible. I would not trust them with my money. You deposit money and then somehow you get hit with overdraft fees because the money goes missing and they dont know what happened. The branch doesnt seem to know what's going on, they are pleasant but incompetent. You can never seem to get a straight forward answer about anything, you could be waiting there forever for them to figure out what they did wrong to come back without an answer. They will hold YOUR money and you will not be able to use it. I had a family emergency after depositing all of my cash in the atm. They held it for over 2 days, I missed my flight and missed out on seeing a relative having surgery because they couldnt figure out what was going on with my money I put in the atm (after sitting there for 2 hours with my 1 year old.) Tons of fees ridiculous policies. The manager doesnt seem to care about people I got the vibe "that's too bad for you." I am extremely disappointed in this bank after being a great customer this is how they treat people. After banking with them for over a year, I will be taking my money to a bank I can trust!"

"Bank app isn’t good, say account is at $300 and you buy something for $50 it will show $250 with $50 pending won’t process for days then all of a sudden processes and you have $200 in account. Doesn’t make sense. Was also told today that my account had a specific amount of money in it, I asked the teller if there was anything pending and they told me nothing that wasn’t already taken from my available balance. So I withdrew enough to leave my account at $20 and checked the next day to find there was something pending and was overdrawn $50 that I didn’t have to pay atm. This bank really needs to get it together, their process is flawed and they need to have a system that accurately displays its information so their customers aren’t getting scammed into overdraft fees."