Mount Vernon City Hall

"This is for the Parking Bureau on 3 E Sydney. They removed their page on Google reviews. No wonder they don't want all the bad reviews to be seen. The NASTIEST people work there. You would think someone was trying to take candy away from a child. No one has a customer service mindset. Everyone feels like they are being personally attacked. Very defensive even to ask a question is a problem. I have seen them talk about people that are on hold on the phone. Officer Smith does not know what customer service means. He can barely have a civil conversation. He does not listen to what is being said and makes assumptions Before a question is even asked. He raises his voice and gets very flustered very quickly. He does not listen to help. He listens to rebuttal. Everyone in this office needs customer service training ASAP."

"The clerk at the Property tax Assessor office is very helpful, professional and caring. Each time I needed help she went above and below to explain and clarify issues."

"We all know how hard it can be to get a simple permit, bit the workers of Mount Vernon Building Department really do their best. Hats off to you."

"Everyone in clerk's office was very friendly. My fiance and I were in and out within 20 mins; marriage license in hand. Just make sure you have all your documents. Appointments only. Quick and efficient."