Velocity Moving And Storage 300 Jackson Avenue, The Bronx, NY 10454

"Since Velocity Moving And Storage provides so many options, they are the best company to choose while moving. You could feel the safest you can with their assistance."

"Mike and his team provided exceptional assistance with our relocation following a snowfall, delivering outstanding results. The team completed the transfer faster than expected despite moving from one flat on the third floor to another without lifts."

"Outstanding in every aspect. The crews were punctual, professional, and courteous. No damage occurred; they took great care to protect all our furniture. I am more than satisfied with their service."

"Do NOT use this company! Worst move I could possibly have imagined in my worst nightmare. Velocity was subcontracted by International Van Lines to move a two-room apartment in NYC to Santa Fe, NM. I don’t recommend IVL either. The customer service from both companies was unresponsive, unprofessional and discourteous. As soon as the crew walked in the door, the crew lead asked me, demanded really, that I tip his crew 12%, and they had yet to do any work! I’m a fair tipper, but that amount (as I googled immediately) is above norm. The lead then proceeded to say I had much more inventory than listed, which was a lie. We actually carefully compared his list with mine, several times, and there was no discrepancy. He told me to pay him an extra $900 anyway or he would leave my move on the loading dock. This is extortion. I had no witnesses so at the very least have someone with you if you end up with this company. I had provided IVL with an accurate inventory list, updating it as requested two days prior to the move. I paid extra for the new (very accurate) inventory plus extra fees for “professional” packing for one set of china dishes and paintings. I had specifically requested picture boxes. The crew arrived without any. They chopped up some boxes and stuffed in my paintings with no protective wrapping (see photos). The china plates were stacked with no cushioning between them and covered with two pieces of tissue paper (see photos). I gave the lead the agreed contractual amount plus a $200 tip (for 3 hours work) which he threw on the kitchen counter. I tried to reach IVL the whole time Velocity was in the apartment, but IVL never picked up or returned my calls.When it was apparent I was not going to pay the unauthorized amount, he grabbed the check and cash and took off. This man was especially aggressive, unpleasant and downright scary. I believe he was capable of dumping my possessions on the side of a highway without remorse. I called and emailed both Velocity and IVL several times a day for an ENTIRE WEEK with NO response from either company while I drove to my new location, worried about my belongings the whole time. Finally IVL called back and assured me that my move was safely stored in Velocity’s storage warehouse in NJ. NOT. When the shipment arrived, MISSING was a valuable Oriental rug and MISSING was a large, plastic bin with table linens handed down from my mother and grandmother. Missing? An 8x10 rug?! Picture frames were broken, the china was smashed and there were chips off many pieces of furniture. Steer clear of this company. Above and beyond the loss and heartbreak, this was a very traumatic experience."

"My move cross country from Philadelphia was brokered out to Velocity Moving and Storage by International Van Lines (IVL) summer of 2022. In one word, the job they did was atrocious. I made the mistake of putting faith in a Forbes article praising IVL and ultimately went with the company based on that and the lower quote I was given compared to two other leading companies, which as it turns out was nothing more than a drastic under quote as I was hit with some big overages upon loading of the truck (an additional $2400), and it only got worse from there. Also of note, Justin and Karen at IVL were very responsive to the point of money being exchanged, then crickets. The movers from Velocity Moving didn't bring enough packing materials, which led to them having to come back the next morning (What? You have to reserve parking and elevator time weeks in advance for a move in a big city apartment.). Worse were the astonishing and blatant shortcuts taken in packing and loading. It was exhausting feeling like I had to keep an eye on all three guys all day to try to minimize the shortcuts being taken, and I ultimately couldn’t to any avail. So many things went into boxes loose and unwrapped, touching and piled on top of each other. Speed was clearly the priority and not protection of belongings or minimizing them being lost. Examples of cringe worthy things observed: wooden bar stools covered with nothing but packing paper, dining table inverted right onto filthy, gritty floor rather than onto a blanket for disassembly, road bicycle handlebar damaged, shelving unit that they didn’t break down came apart down the hallway and was left before dropping it into a large box after I inquired about it, and the components were never all recovered, multiple sets of screws and shelf pegs got separated from the furniture they belong to, removable glass from a bar cart and side table were left in place and just put on the truck, framed art unwrapped and all shoved in a box together, TV prepped by placing cardboard over the screen with the metal plug on the screen, an area rug was properly rolled so it was as short as possible, but then the rolled rug was folded in half and taped that way. Multiple chunks were taken out of the walls and there were scuff marks galore. This was just during packing. Regarding the overages, multiple pieces of furniture were not disassembled. I asked about disassembly and they replied, “I can break it down if you want.” You can guess how that ended (they didn't). In the end there wasn’t enough space on the 26 foot truck. My wife and I started disassembling things ourselves at our second stop to try to save space and because we knew they would be better protected that way and the movers weren’t going to do it, but it was too insignificant at this point. We then had to wait for a second truck to come and pick up a few items, and pay for it. Asinine as the same move was made on a single 20 foot truck a year prior. On the other side, weeks later (they deliver within a month, you don't get to pick the day), the damages were significant. Even a moving insurance agent was appalled by the claim and photos of damages, particularly interested in their packing of a flatscreen TV with items all around it including an ironing board, which rubbed and scratched the TV. Dents, chips, scratches, and tape residue EVERYWHERE. Hole right through a coffee table. Two nightstands with shelves and legs smashed off. Missing boxes and items. It goes on (see photos--just a small sampling). Had to go through a long third party insurance claim (not Velocity's--terrible reputation and claims process) and recovered nothing beyond the price of the insurance with deductible. Velocity compensated zero despite the manager ("Mr. Oliver") saying they would take care of us due to their negligence. Thing of nightmares. Do yourself a favor, avoid Velocity Moving at all costs, and by extension International Van Lines. How Velocity is in business and whey IVL trusts your move to such a company is beyond me. I will never use either again."