Reliable Moving Services

2037 Lemoine Avenue, Fort Lee, NJ 07024

"OFFICALLY OUT OF BUSINESS I WONDER WHY? FOUND OUT YESTERDAY.THERE GOES MY LAWSUIT. Highly recommend do not use.Alot My property damage and Missing. Talking big items. How does that happen? Ouoted 5000.00 and finial bill 14,900.00. Wow. So many problems with them too much to type. Never pick up the phone. Thier workers went in to my wife pocketbook and stole credit cards. Some pics below alot MORE. I wonder if the owner will try to get in touch with me"

"This was the worst moving experience I've ever had, and I've moved a lot in and around NYC. I never expect moving to go smoothly or be stress-free, and I am always ready to lose an item or two in the process. First, they cancelled my move the morning of, then came 4 hours late the next day. I paid for packing service because I have a lot of fragile and valuable/sentimental kitchen items, twin babies at home, a busy work schedule, and a short timeline to move. The packing person dumped everything in large boxes with almost not packing paper. Glassware was underneath pots and pans, a tomato and banana were under baking sheets, my entire spice shelf was lowered into a box, not secured, and then the box was moved upside down after several bottles had cracked. EVERY SINGLE piece of furniture I owned was damaged, except for my sofa and kitchen table. Despite me asking them MULTIPLE times, they only wrapped the top half of each piece with blankets and then dragged the furniture across the floor/ground on the uncovered sides; every dresser, desk, shelf, etc has one side completely scraped off. They uncovered the mattress and my nice fabric chairs BEFORE taking them out of the truck and moving them into my new home, leaving sweat stains on each piece. There is also damage to my new home on every stair, the mantle, and every door frame. I am left in complete shock at how much of my property I will have to replace, and how much I ended up paying to move what is now of almost no value or use to me. I kept the dispatch coordinator aware of all of these things and his response was to file a claim with moving insurance, which will take up to 120 days. Moving is always stressful and I am always prepared to lose some items on the way and for things to go unexpectedly, but this was so far beyond that; I am still reeling from the experience. ***Edit*** after promising to process a refund (how much wasn't disclosed) for the poor services and for charging me $400 in specialty dish boxes even though they used the home depot boxes I brought myself, they are now ignoring all of my phone calls and emails. Truly awful service and extremely dishonest."

"RUN!!!! They absolutely destroyed everything I owned. $10,000 white sofa is covered in stains and glue. $5,000 marble coffee table is shattered. TV, that they changed $150 to pack, had a step ladder packed between the screen and the box! It's ruined. $2,800 office chair is scratched badly. Dinner table is ruined. Every single box is smashed. They said my best bet was to file a home owners insurance claim, guess what, they don't cover it! I literally have to pay someone to come and take this stuff to the dump now. I would have been better off throwing it away where I lived. They also almost doubled the price after they loaded items in the truck."

"I hired Brightline moving and storage LLC for interstate move from NYC to KS. I paid $1439. They contacted/brokered with a the moving company Reliable Moving Services LLC. They picked up my furniture and personal belongings. Our contract had 30 days free storage and then delivery to Kansas 10-17 days after that. I paid an additional $1580 at pickup. Unfortunately until now I didn’t receive my shipment. I contacted Reliable Moving Services LLC numerous times. They stopped replying to my texts, emails and calls. The last time I heard from them was a 9/8 saying they are trying to find a rental truck to load my shipment. Due to the lack of communication, I do not know if my shipment is safe. I contacted Brightline moving and storage LLC as well since they were the original company I signed with but they did not get back to me. I just want my delivery can you guys please give me my belongings. Also here are pictures of the poor packing by the movers and the mess they left behind. Update: my belongings were delivered late and completely destroyed. TV, dining table, and many boxes missing. They had a flood in the warehouse and didn’t move things for a month. They never reimbursed me for the damages despite the insurance. They called and said if I delete this review they will give me my deposit back which is not even 5% of the value of destruction. Here are pictures. Save yourself the heartache and hire someone else."

"It's a demolition company - stay away They showed up without a truck. I had to drive them to a U-Haul store 20 miles away. 84 pack pieces and 36 of them were damaged. Settlement offer $81. Absolutely not professional"