M&T Bank

"Wish I could give them less than 1 star. Worst bank to deal with. Put my card on hold and did not inform me. Blocked a check that I received from my father and suspended my whole account. Wasn’t able to access money for almost 2 weeks. They were impossible to get a hold of and had to go through about 7 people to get it unblocked. Horrible business."

"Your teller Elizabeth is extremely unprofessional and completely incompetent. She is LITERALLY the only person whom gives me trouble with cashing and depositing my checks."

"I needed a Notary Public for a very urgent matter. They not only saw me and helped me without an appointment, but I was in and out in less than fifteen minutes! I love M&T"

"I am the owner of Erie Canal Bike Tours, we attempted to use M&T Bank for business banking and our experience was simply horrific. They bungled our accounts at every possible turn. I could not believe the struggles we went through. Every single person we dealt with from the customer service on the phone, to the business directors were dumbfoundingly incompetent. Do not put yourself through this frustration, and more importantly, don't subject your business to this incompetence. Like me, you will surely regret it !"

"Rude. Rude. Rude. The tellers act like they are doing you a favor to do simple tasks like deposit money. God-forbid you dont have all your information right they will sigh and act like you are wasting their time. Ive never been treated so rudely at a bank... and its not a one time thing either. It happens every time, almost regardless of what teller Im talking to. Other branches are slightly better, but not much. M&T either needs some serious customer service retraining or needs to treat their employees better as they appear to be taking it out on customers. I only switched because HSBC left the area-- I never felt like HSBC was super nice or anything, but I guess I just took for granted a smile and a helpful, pleasant teller... silly me. Stopped into Solvay the next day after deciding to switch-- and its literally night and day difference. If you want to bank local, try Solvay. If you want a national branch, better customer service and more branches elsewhere. Also, they dont have withdrawl forms. At all. If you want to get money out of your account, better have a check ready or use an ATM. I always found that really really weird."