Retro Fitness

"I was visiting from out of state. Came here because the Retro website advertises a free day pass. I was asked to pay $18 for a one day pass. The gym was not clean, free weights were disorganized/missing, machines need maintenance. And the young front desk girl this morning was so inattentive—just had me waiting awkwardly as she was texting on her phone and talking to a colleague. She had me waiting so long another staff member kept looking back and forth between us, and eventually asked if i was being helped. After I said I was waiting for the other person to get back to me, it still took a minute for her to come back."

"Since I can't get a hold of anyone on phone or in person, I'm hoping they'll see this review and contact me. Since I see someone is replying to reviews quickly, maybe now they'll have time to call me. I have been trying to cancel my membership for MONTHS. I call ahead to check when the manager will be there, because you can only cancel in person with the manager. When someone finally answers- I go during those said times, no manager and told no I can't cancel without the manager. I went again on Friday when the manager herself told me she'd be there, but of course "she called out sick today". I was told don't worry, the front desk will let manager know I was there and I'll receive a cancelation email on Monday when she returns to work. It's now Thursday and no cancelation and I've called over and over and over to speak to manager, no one answers the phone. You've been charging me $71 a month for this gym that I haven't used because I practically live out of state and when I'm here I have to try to track down a manager and waste my time going to the location for no reason. DO NOT sign a contract unless you know it will take you most likely a few months to actually cancel. I have literally called your location ELEVEN times today and still have not had anyone answer even once!"

"Great gym. I have been coming here off and on for several years. Once every few weeks it may be too crowded and you'd have to wait for your machine, but overall people are generous when they know you're waiting. Mos times though there isn't much of a wait. The facilities are pretty clean for a very much used gym, but staff is always responsive."

"I had been with Retro Fitness for over 10 years. I had just moved to a different part of Queens and figured I would try this location out due to is being closer to me than the one on Otto Road in Glendale, NY. When I signed up I was told I had a week pass to give it a go. Great. I came back the 2nd time, on a dead Sunday, and was told that the pass was not meant to be 7 days and even though I was TOLD it was a week pass and was ever TOLD and even signed a form that stated it was for 7 DAYS that was not sufficient and I would not be aloud to workout. After explaining to him that I took time out of my day to come to the gym and I had been a member of Retro Fitness, FOR 10 YEARS, I figured a little courtesy would be extended. NOPE. He stated he needs $17 for the day pass. When he said this I was kind of shocked and asked if he could give a one time courtesy due to being a member at Retro Fitness on Otto since the DAY IT OPENED. NOPE. He wanted $17 for one session. No problem, you made the decision to leave Retro Fitness for good VERY EASY for me and I left immediately. If this is how a member of the gym is treated after being a loyal member for OVER A DECADE I will more than happy to give my business elsewhere and reach out to the Better Business Bureau. I will NEVER step foot inside of a Retro Fitness again. Here are some cons I saw during my 1 day visit. - Most machines I encountered were dirty/dusty/sweat stained - Many machines seem to be rusted and have moisture between them (they stick together) - Not many lower body machines as I would expect (I think I saw 1 hack squat machine in the whole gym) - Weights all over the place and sloppy - People taking videos all over the place of themselves with tripod set up. - No one puts the dumbbells back to their correct place and are left randomly thruout the gym. - Guys taking pictures all in the locker room while people are getting dressed - Nasty Smelling/Dirty Locker Room No response is necessary from the staff as your actions have spoken loud enough. I will tell everyone that asks about Retro Fitness about this experience. I've been working out and going to gyms all over the country for over 20 years and have never seen such a lack of courtesy from ANY gym; let alone one I was a part of over 10 years. I am absolutely disgusted about this experience. STAY AWAY. You've been warned."

"Just walked into the this gym to try it out as a guest with my partner but did not have my ID on me. I requested the manager and regional manager- Regina, if they can make one time exception. She stated that because corporate is coming down today, they cannot make any exception and that I can sign up for a membership instead without an ID as it’s only $35. I told my partner that we can go try push fitness instead and Regina encouraged us to go to push fitness and sign up for a membership with them instead. My partner will be cancelling his membership. Thank you Regina for saving us time and money!"