Planet Fitness 647 Newark Avenue, Elizabeth, NJ 07208

"I wish I could zero star, bad customer service, the worst experience I have from this location, also they closed the gym without notifying clients, and they charged me for nothing. new way to scam people. I kept calling them a month before to cancel my membership nobody responded, just for their benefit. this month they scammed me , they stole money from my bank account . I don’t suggest that scammers. Please whoever has membership make sure to check your account balance they will scam you."

"Showed up to the gym and was randomly met with a sign on the door that the gym is closed for a few weeks. I’m moving back to my hometown and requested a transfer to my old club and customer service informed me that the Elizabeth team is unreachable. It’s been 2 weeks of following up and calling (and being unable to workout at my home gym) and I finally spoke to “Tom” from customer service yesterday & his “leadership” manager who said he’ll put in a “force transfer” since the Elizabeth upper management is unreachable during these unforeseen circumstances, yet the transfer still hasn’t happened. I was told they are outsourced and cannot help and can only escalate and re-escalate tickets, until someone from Elizabeth or upper management actually does their job and transfers my account. It is ridiculous that PF cannot be reached directly and that customers need to go through an outsourced liaison. You guys didn't hesitate to take the annual fee out of my account this morning, yet I’ve been calling non stop for 2 weeks about a simple transfer that I cannot do myself online and have no access to a gym. My husband's account was transferred the same day he called, and yet here I am with the same account and no one is getting back to me. I’m an actively paying member (for YEARS) who has never missed a payment, so someone needs to transfer my membership, otherwise I’m quitting. The quicker I can be done with this specific location, the better. UPDATE: I just emailed your email address below, as requested. 8/1/24 @ 6:37pm."

"The location is hidden compared to other planet fitness locations I’ve been to. The people in the counter were helpful and friendly. It seemed like the space was a bit smaller compared to other locations I’ve been to."

"I travel and I’ve been to many planet fitnesses this one definitely needs a make over!!!! For the amount of gym goers you would think it would be maintained well and the fact people pay a yearly maintenance fee. But nothing is enforced here no one re racks the weights people using multiple machines so others can’t use them. Also occupying bench’s with a cellphone to sit while doing squats. The floor is coming up and it could become a safety issue for gym goers. Also a lot of the weights are worn down the water fountain looks very sketchy. The people cleaning were trying but this gym definitely needs a re model it could be a serious safety issue. Hopefully if enough people say something it will happen. This is by far the worst one I’ve stepped foot in. The two stars is for the staff because they were polite and trying this mainly how poorly maintained this property is. And the fact it hasn’t been re modeled."

"I have been going to this gym on and off for the last 7 years and this gym has gradually gotten worse and worse throughout the years. Every time I go to the gym the place is packed to the point where no machines are available yet the "crowd meter" is always at 2-3 dashes. It would be great if the "crowd meter" would be accurate to what it's actually like. Some machines have been broken for over a month with no sign of them getting fixed. The weight racks are often empty because members do not re-rack the weights and staff says or does nothing about it. Teenagers often run around the gym, arm wrestling on top of garbage cans without staff saying or doing anything about it. I remember there was a time with this franchise when an alarm would go off if weights were dropped. A lot has changed throughout the years."