Finish Line 651 Kapkowski Road, Elizabeth, NJ 07201

"Worst customer service! If i could give 0 Stars I would. Everyone is unhelpful in there especially the manager Angelica. The Music is so loud that the associates can’t even hear what you’re saying while standing right in front of you. The music being played has profanity & curses in them while small children are in the store. I couldn’t believe it ! SAVE YOUR TIME & MONEY and go to footlocker !!!!"

"11/9/2023 Jersey Gardens location. Horrible customer service. My daughter bought sneakers after trying them on, later on she found out they gave her 1 size smaller. So we came back to exchange. We talked to employees, they made us wait for a while, were really rude and not welcoming. Long line with only cashier, it took forever to exchange. Never be back again."

"Not only do they lack basic customer service skills, they also steal. I had a package delivered to this store and both managers made up an entire story on how they didn’t know what happened to my package. One manager even blamed the malls customer service desk as to the reason why the package was missing. If JD or Finish-line can’t guarantee the safety of in store pick up, then they should remove that option online."

"Worst experience ever . Went back to school shopping chose over 700$ worth of shoes when I went to cash out I waited over a half an hour and the lady at the cash didn’t acknowledge me standing waiting for help. Over an hour of trying on shoes and when I was done no one helped. Worst place ever."

"The absolute worst employees. I have visited this store on 3 occasions now and each previous time thought maybe they are just having a bad day. We all have them. However 3 visits in I am now sure that this is just the culture accepted in this store. Horrible attitudes from every employee that blatantly treat you as you are an inconvenience to them. Asking for a shoe size is met with complete disgust that I have had to interrupt a very loud and inappropriate personal conversation. Poor attitude given the whole time and when the guy returns he just hands the box and walks away back to the conversation I dared to interrupt. The whole time being stared down by the two sales staff. After deciding I would buy them solely based on that I liked the sneakers and had no time to go else where, I approached the cash register this time to have to stand and wait while a different female associate finishes her conversation with a colleague this time loudly discussing what a terrible company this is to work for and how hard they have it working there. Which from what I could see wasn’t that hard. 4 associates in a store where I was the only customer all stood around having personal conversations doesn’t seem that difficult to me. After standing there right in front of the register for a minute or so with no other customers in the store she turned to me and rudely asks ‘you finished’ as if me standing at a cash register with goods in my hand wasn’t signal enough that I’d like to pay. Not another word was spoken to me the entire transaction other then to rudely tell me to answer the survey. The whole time I was being checked out she continued her conversation with her co worker still discussing how terrible the job was whilst checking out a customer. Great customer service all around? I will not be returning to finish line"