Planet Fitness 2129 White Plains Road, The Bronx, New York 10462,

"Its a decent gym. They take the initiative to keep it clean and the lockers in working order. Sometimes some machines are down, but for the most part its a good place to workout. People and staff are pleasant for the most part."

"I’m writing this review to hopefully save someone else from the ABSOLUTE MESS that this Planet Fitness is. I was a member of Planet Fitness for 12 years, always paid my monthly membership fees on-time and enjoyed the various locations I went to. Once I moved, this gym was located very close to my home. In the beginning, it SEEMED great, and then little by little, the truth began to show. The employees are constantly high, morning, afternoon, night, it doesn’t matter. The front desk area always wreaks of weed, and if that doesn’t give them away, the bloodshot eyes and general disinterest in their jobs will. Machines are constantly and consistently broken, even after the remodel that happened a few months ago. The locker room is a circus. I’ve seen teenagers sitting in the locker room having a full meal of Popeye’s, McDonalds, or Dunkin Donuts. Best part is, they will leave their trash and food scraps right on the locker room benches or hide it INSIDE the lockers. While you’re in the locker room, don’t forget to enjoy the constantly slippery floors, empty soap and towel dispensers, and the 14-year-olds hogging the mirrors taking shirtless selfies. While all that sounds amazing, the best part came over the summer when teens were allowed to work out FOR FREE all summer. Overnight, this gym became a playground. Teenagers (I use that term loosely considering there were children no older than 12 ‘working out’ also), would swarm around every single machine. The weight rack would be empty ALL THE TIME. On multiple occasions I had to wait over a half hour for a weight bench to free up. Not because anyone was actually lifting weights on the weight bench, but a group of teens would be chatting, taking selfies and also taking pics of girls walking by in tight leggings. I witnessed on three separate occasions women complaining at the front desk that teenagers were taking pics of them and harassing them (I think you can guess how the completely stoned staff handled this). I was told that I should voice my complaints to the gym manager (because Planet Fitness has absolutely no customer service number). Great idea, except the manager couldn’t care less. I was told to email or call a regional manager. 5 phone calls…3 voicemails…3 emails…ZERO RESPONSE. After a summer of HELL trying to workout at this place, I decided I couldn’t do it anymore. I went in one weekday to cancel my membership and was told I need to submit a formal cancellation letter. Great, I typed up a ‘formal’ letter of cancellation, emailed it to the gym, the regional manager, AND brought in two physical copies. Imagine my surprise three weeks later when my monthly dues were taken out as if nothing happened. When I went in to argue that I had cancelled my membership three weeks earlier, I was informed that my membership had been canceled…the day after my monthly dues were withdrawn from my checking account. So basically, I canceled (or so I thought) my membership the last week of August. Monthly dues were withdrawn on September 17th, and my membership was canceled on the 18th…DISGUSTING. I went through another round of “please call this person”…”email this manager”…”submit this form online” and jumping through 12 other hoops. I’ve joined LA Fitness on Eastchester Road and let me tell you, IT IS A TRUE GYM."

"Its always positive vibes when you are at this location. The staff is very friendly and attentive to the needs of the gym users. I also appreciate how clean they keep this location as well. A visit to this gym is never a disappointment!!"

"THIS PLACE IS IN ONE OF MY FAVORITE PARTS OF THE BRONX ,GREAT AREA, POP EYES CHICKEN, STARBUCKS, KEY FOOD, CHINESE RESTAURANTS NEAR, BILLIARDS, STAPLES, SPANISH FOOD,DUNKIN DONUTS, T.D BANK, SANTANDER BANK, SNEAKER STORES, LOCATED RIGHT UNDER THE 2 TRAIN ,BRONX ZOO IN WALKING DISTANCE, 12 BUS TO ORCHARD BEACH , COLUMBUS HIGH SCHOOL THIS IS A GREAT AREA ... AT THIS PARTICULAR LOCATION THEY HAVE ABOUT 3 FLOORS I RECALL, 3RD FLOOR PUSH PIN WEIGHTS AND CABLES, LEGS TREAD MILLS.. GREAT SUNLIGHT, NO WAIT TIME FOR ANY MACHINES , THE CROWD WAS NOT TO BIG... I REALLY LIKE THIS GYM NO PARTICULAR STRETCH AREA ,BUT THEY DO HAVE AN AREA TO STRETCH WHICH I WAS MOST HAPPY ABOUT , THE LOCKER ROOM MY GOOD SIR REUBEN WHO IS APART OF THE STAFF KEPT THAT BATHROOM CLEAN THE ENTIRE 4 HOURS I WAS THERE ....NICE MARBLE FLOORS , GREAT LOOKING RELAXATION ROOM I REALLY LIKED IT I WOULD GO HERE AGAIN IF I AM EVER IN THE BRONX AGAIN TRAINING, THANK YOU SIR...."