BrutalBoxx 170 West 233rd Street, The Bronx, New York 10463,

"After initially signing up for a 3 month promotion, I decided to extend my membership because they upgraded trainers to Tee who is amazing. After negotiating with the owner a monthly price, my bank was charged an additional $20 per month after the first agreed upon fee. I did not raise any objections because no contract was signed and I love the family atmosphere of the members. After 1 1/2 yrs. I gave 30 day’s notice of my cancellation via email (as per cancelation policy) which was ignored by the owner. After cancellation, I was still charged full price until I had to contact my bank to stop payment moving forward."

"I enjoyed the classes and the gym, despite the occasional overcrowding. However, during my final month of my 6 month contract, I had to undergo emergency surgery. After this surgery, I was told that I would have to refrain from heavy physical exercise for an indefinite period pending rehabilitation. When I signed this contract, I was under the impression that the auto-renewal was optional, due to the wording in the fine print. After receiving my post operative news, I contacted Brutal Boxx about my situation. The customer service representative told me that per the contract, I missed the 30 day window to cancel, and I was auto-renewed for the new 6 months. When I tried to dispute this and provide my doctor’s note to customer service, they charged me for the first month, cancelled my membership, and sent the remaining balance of my new automatically renewed contract to collections. If you decide to join this gym, please read the fine print in the contract well and don’t expect much in terms of good customer service."

"Deceptive and selfish. They ripped off a bunch of their members by abruptly closing one of their locations (Jerome Avenue) and forcing payment of extremely high termination fees. Despite knowing pending closure, they only gave their members a 1 month notice. They then gave the members 2 options: 1) Find your way to the other location (which is very inconvenient for some) -or- 2) Pay a termination fee of 25% of remaining contract PLUS $150 (a newly signed year long contract would require over a $500 payment to terminate) I have never seen gym termination fees this high at any other gym. Even worse, I have never seen owners intentionally trap new members into long contracts or termination fee situations without a single consideration for individual situations, especially when gym closure is not a members’ fault. They will pretend to care about you and preach “CrossFit family” until it doesn’t align with their own convenience / pockets. Join at your own risk."

"Nice & clean maintain gym. Very accessible to mass transit city bus & train in the Bronx."