Health Sciences Library, SUNY Upstate Medical University

"Called Monday 12/4/23 at 9:30 am asking about a bill I was charged and the lady that answered the phone was very rude and said she couldn’t help me she isn’t apart of billing and when I was asking her if she could please transfer me to billing she cut me off when I was talking and transferred me."

"I spend more of my time here than I'd care to admit. Part of the life of a student (one who is currently putting off work to write this review). The first thing I like about this library is the system they have worked out to let you know how quiet a section is supposed to be. Anywhere from social, to silent, you'll see signs posted around the library letting you know the appropriate sound level. Cuts out the ambiguity. There is also ample space allotted for each. I will say that parts of the library is open to the public, given that Upstate is a SUNY school. I personally think it's great to have it available as a resource to the community. But keep in mind that not everyone is a student when leaving stuff laying around. The student computer lab has both Mac's and PCs. The Mac's in particular are new, 27 inch iMACs. Pretty nice if you want to watch lectures or if like me, you consistently have a thousand windows open at a time. The hours are one thing I think could be improved upon. Upstate is the first school I've gone to that doesn't have a dedicated 24 hour library space. It closes at midnight during the week, which suffices most of the time. But on the weekends, they don't open until ten. Fairly inconvenient. Anyway, of the libraries I've studied at, this one is pretty nice. Clean with a super helpful staff. Outside of the occasionally slow WiFi, I don't have any major complaints."