Richmond University Medical Center: Emergency Room 355 Bard Avenue, Staten Island, NY 10310

"I went for there for my boyfriend. He was really sick. 4 nurses came to inject the IV none of them couldn't do it well. There was a machine and it was making some noice. We were keep calling to somebody to fix it. After 3 hours somebody came and fixed it. My experience there was awful. The staff and nurses who works there were very disrestpecful. These people genuinely do not care if you live or die."

"these people genuinely do not care if you live or die. go literally ANYWHERE else. the admin staff (except for maybe one or two people at most) is generally unbothered, unhelpful, and plain rude. triage nurses have 0 sense of urgency or hospitality... or even manners for that matter. the last thing you want when you're feeling at your worst is a bunch of horrible people treating you like garbage and making you feel worse. for the 6 hours I was there, the admin staff behind the desk in the ER complained incessantly to one another about how busy they were and found the time somehow to be intermittently flirting with the male nurses instead of actually getting ANYTHING at all done for the patients. they acted annoyed and rude and responded very disrespectfully any time we asked them a question about something we needed. never ever coming back here again, this facility needs to be shut down."

"My name is Dr. T, and I recently had a distressing experience at Richmond Hospital's emergency room with my newborn. Despite being admitted, we were placed in a room outside the hallway, directly in front of the bathroom, where numerous patients walked by, coughing and sneezing. I repeatedly requested a room change from various nurses, but they claimed everyone was in critical condition, and it wasn't possible. When the Physician Assistant (PA) examined my baby, she seemed uninterested and dismissive. I had to ask her to perform basic checks and even request an ice pack, as no one offered assistance. When I inquired about a CT scan, she initially said it wasn't necessary, despite that being the primary reason for our visit. When I asked what she could do for my baby, she replied, 'Nothing.' As I prepared to leave, the PA asked if I wanted a discharge. I requested time to consult with my husband , but when she returned 15-20 minutes later, she refused to let us go. She claimed it was because the room behind us wasn't ready, despite the previous patient having just left and the bed being quickly changed without proper sanitization. When I asked her to sanitize the room, she bluntly said, 'No, this is emergency room and it is the best we can do. I was scared for not fully vaccinated newborn baby, so I took him home and I watch out for my baby myself. Mom should never go through this. They saw a black woman distressed with her newborn baby I am sure that was their negligence and being racist towards me. I advise everyone to go to the other hospital nearby. My bed image is attached"

"This place is horrible the emergency room hospitality is trash and on top of that my wife was in pain and could barley walk to the bathroom she had to wait on a nurse for 30 minutes for assistance to get to the bathroom which is ridiculous , until i got there to be there for her and help her throughout the night to use the restroom. There was rumors being said afterwards between the staff that my wife overheard that we were having sex in the bathroom which is crazy to me .. apparently you cant help ur wife use the restroom here without people being negative and judging you … that really pissed me off , on top of that they eavesdrop on your conversations and talk about you … we also had to wait for 24 hours to be moved to a room upstairs because she was admitted … completely unprofessional . Consider seaview hospital dont waste ur time here."

"My family brought my mom in one month ago because there was something clearly wrong and she was feeling ill. They did nothing for her and sent her home. One month later, my mom has been diagnosed with cancer for a 2nd time, but in her brain now. She needs neurosurgery and radiation. One worker purposely hung up the phone on me (I was polite and patient after being talked down to countless times). Do better, hire better staff, and actually care about the people coming to this ER. Worst experience ever!"