Spear Physical Therapy 445 Gold Street, Brooklyn, New York 11201,

"I called a week in advance to schedule an appointment and provided my insurance details. On the day of the appointment, I arrived 15 minutes early to ensure all my forms were completed. However, I was informed that my copay could be up to $200+, even though I knew it should only be $15. It turned out that they hadn't contacted my insurance for verification, despite my request to have this confirmed before the appointment. I spent 15 minutes on the phone with my insurance to confirm my coverage on their behalf. By the time this was resolved, they told me it was 20 minutes past my appointment time, and I wouldn’t be receiving any treatment that day. This was after commuting for an hour to get there. The customer service was terrible, and the physical therapist showed no concern. Avoid this place."

"After my previous physical therapist closed, I tried out Spear for a recent injury and was incredibly disappointed. First thing you notice is that the room is overcrowded and loud. During my first session, after my PT quickly assessed me, she started me on some exercises. She would ask me to do x-amount of reps, then walk away, turning her back to me to work on a computer. I don't need to be babysat, but I would expect the PT to at least monitor the first few reps of my very first session to make sure I am doing the exercises properly. I wasn't being watched at all. I scheduled another session, hoping for it to be better, but sadly it was worse. My PT was working with myself and another patient at the same time. Again, she would ask me to do an exercise, then walk to the other side of the room to work with the other patient, not monitoring anything I was doing. After about 10 minutes, a new PT showed, not acknowledging where my PT went or if/when she was coming back, and continued to give me exercises to do then walk away. Whenever I finished an exercise, I would have to awkwardly sit there while searching the room to see where she went. I never saw my original PT again for the remainder of the session. Additionally, I never once saw the beds being wiped down between patients. The entire practice seems unsanitary and unsafe. This is the sort of practice where you will actually injure yourself more. The only reason why I gave 2 stars is because everyone there is at least kind. I am grateful to have had a good physical therapist before this so I know what good care looks like - this certainly isn't it. Do yourself a favor and seek treatment elsewhere."

"This is the best therapy place I have been to over the years. They have real professionals who adequately assess your needs, know exactly the type of treatment needed and work as a team when you are there i.e., no downtime during your session. Don, who is the director has just the right energy and guides every step of the session, correcting if necessary. Josef, Nicole are genuinely caring. The place is small but efficiency is at the top. I liked the vibe, excellent work of the appointment coordinators and ease to schedule availability permitting. Oh, text reminder will date and time never failed."

"I cannot recommend Chai and the team at SPEAR City Point enough!! Chai is super knowledgeable, responsive, really cares about and listens to my progress and pain points each week, and is a compassionate PT. Love every staff member supporting my sessions - everyone is incredibly nice and patient. I also had a breezy insurance review session that was well documented and took very little time to talk through. Big bonus - great location and the space is just always clean. SPEAR really cares about making members feel safe and comfortable during the sessions and I truly appreciate that. 1000% recommend."

"all the staff at Spear Physical Therapy located at 445 Gold Street City Point Brooklyn are warm and welcoming, with compassion and understanding of my pain, OA in right hip with limited ROM, my physical therapist DPT Andy Sneider is the BEST! he listened to my list of ailments and worked with me to help me improve my movement, which has helped me tremendously, both physically and more so emotionally, and mentally, i have a new life and at 71 my bone density has increased! thank you! for all your help! life is wonderful!"