Mt Pleasant Vision Center 660 Columbus Avenue, Thornwood, NY 10594

"I had a very thorough exam by Dr. Kaiser and then she helped me pick out a killer pair of new glasses. I received my glasses very quickly and they were perfect. In addition to being highly competent, she is also extremely funny and the visit was an awesome experience. I’m so happy my friend recommended that I see her."

"My visit to Dr. Kaiser's vision center was a very positive experience. Dr. Kaiser and her staff were professional, from the examination to choosing my eyeglasses was made easy. The number of choices of frames was substantial. I would highly recommend Dr. Kaiser and the Mt. Pleasant Vision Center."

"The time and care that Dr. Kaiser and her staff was professional and made a trip to a doctor's office enjoyable. Picking out the frames for my glasses was enhanced by the number of choices available. I would recommend Dr. Kaiser and her staff to anyone looking for a professional office."

"Dr. Kaiser is knowledgeable, professional and compassionate and has been taking care of our family for many years. We have recommended her to friends and relatives and they all agree that she is excellent; her office is organized and well-run and the frame selection is fabulous. We hold Dr. Kaiser in the highest regard not only as our eye doctor but also as a wonderful and caring person."

"Title: A Frustrating Experience at Mount Pleasant Vision Center run by Dr. Andrea Kaiser, OD I recently visited Mount Pleasant Vision Center to obtain my first prescription. Unfortunately, my experience left much to be desired. Let me walk you through the details: The Speedy Test: • The testing seemed to be a rushed approach which made me uneasy, especially for my first eye checkup. • I decided to order a set of Oakley eyeglasses with non-glare transitional lenses. To ensure they would be polarized, I called back and asked. The response was vague: “Yes, they are non-glare.” I explained that non-glare and polarization are not the same. Unfortunately, it seemed neither the person I spoke to nor the person she checked with understood the difference. Picking Up the Glasses: When my glasses were ready, I went to pick them up. Using my polarized Maui Jim sunglasses, I quickly realized that my new glasses were not polarized. Despite my reservations, I decided to keep them. Double Vision and Regret: At home, I noticed double vision in one eye while looking at a large monitor with a white line. Reflecting on the rushed eye test, I realized I should have slowed down the process during my appointment. Revisiting the Office: I scheduled another visit to address the issue. The doctor was less pleasant this time and readjusted my prescription. I also shared my experience with her staff’s lack of knowledge about polarized lenses. She assured me her staff knew what a polarized lens was and how to test for it. And jokingly added, “If they didn’t, she would have to fire them”. The Polarization Dilemma: Being my prescription needed to be redone, I asked if my glasses could be made polarized. The doctor promised to check with a lens company and get back to me. Days passed, and I didn’t receive a callback. I followed up and was told they could indeed make them polarized—for an extra $150. I thought it was expensive but to her to move forward with the order. Testing the Glasses Again: When notified that the glasses were ready, I returned to the office. Using my Maui Jim sunglasses, I tested them once more. The receptionist insisted they were polarized, but I disagreed. She again said that they were and I told her they were not and I could prove it. She walked away, seemingly uninterested in my proof. The Technician’s Verdict: Ten minutes later, a technician informed me they could refund my money. In a well-run office, the technician would have checked the glasses properly. With simple science, there are two straightforward ways to confirm polarization: 1. Maui Jim Display: Look at an image in their display using polarized lenses—you’ll see a colorful bird. 2. Lens Test: Hold two polarized lenses in front of each other; turning one will darken the image. Lack of Accountability: Instead of apologizing and addressing the mistake, the staff claimed the glasses were polarized and didn’t even care to have me show them. The purposefully did not want me to prove it to them. I wondered if they would have charged me $150 if I hadn’t known better. Final Thoughts: Mount Pleasant Vision Center lacks high standards for both the doctor and her staff. Education and willingness to learn seem absent, leaving patients frustrated. Follow-up: Two days later I received a call from the office manager, she informed me that the polarization only happens when the lens transitions to dark. Indoors they would not polarize, only outside i.e. on a sunny day. This could have all been avoided if someone in the office simply explained that to me when I went to pick them up."