The Maids in Northeast Ohio 23480 Aurora Road, Bedford Heights, OH 44146

"Paid for a deep clean move in service on August 1st prior to moving into my home. We weren’t at the home yet at the time, but they were still able to come and accommodate us. As I’ve moved things in, it’s clear that the job was not done properly and nowhere near a 4 hour cleaning was done. All baseboards and molding are crusted with dirt, the bathroom counters and outside toilets were dirty, and the hard wood floors didn’t even look touched. Its clear that the job was not taken seriously since we weren’t here. On top of that, this house was empty and should’ve take 2 hours but took closer to 4 and I was charged over $400 for this. I’m 8 1/2 months pregnant and this was the last thing I needed was to deal with cleaning what I paid to be cleaned. I’ve never been so dissatisfied with a cleaning service."

"My partner and I were moving across the country and needed our apartment cleaned while we were going to be on the road and out of state. The Maids took care of it! Followed my instructions for entering my apartment perfectly and did an amazing job cleaning. They even sent me photos of the job when it was done so I could be sure it was taken care of while I was halfway across the country on the interstate. Thank you!"

"Wonderful experience with the Maids! I wanted to get everything clean before our new baby arrives and they made my house spotless! It was very easy to set up a day for them to come clean and the staff were very friendly and efficient! Highly recommend!"

"After a 8 hour deep move in clean, with 4 cleaners at our house this is just one example of how our kitchen was left. When I did speak to the crew in my house about redoing certain areas it was met with attitude and still not being cleaned properly. I did speak to someone in the office about my experience and how unhappy my husband and I were to pay an unbelievable amount of money for such a horrible cleaning job and the response I got was “we appreciate the feedback, we will speak with the crew about it” EXTREMELY unhappy and definitely not worth the money. Would not recommend to anyone. Ever. *In response to the owners comment* We were given a 10% discount when I was contacted DURING our clean to be informed that 3 extra hours was being added to our clean due to the size of the house. Which I was understanding about, but not the original plan so they offered a 10% discount for the inconvenience. When I expressed my disappointment with the clean on my follow up call I was not offered a discount of any kind or the option to have a different team to come redo our awful clean. Like I originally said, not worth the $1300 we paid just to do it again myself."

"I’ve used The Maids for a number of years, currently the Red Team is my regular crew. The staff is friendly and efficient, they arrive on time and finish in a reasonable amount of time. Each crew member has specific tasks that she/handles and the crew works well together. I’m happy with the cleanliness of my home when they are done. Finally, when I need to call the office for help (rescheduling, updating payment info, etc.), the office staff is always friendly and helpful."