Foodtown of Brooklyn Heights

"Really excited to have a Foodtown much closer to home, been making last minute runs for dinner- super fast and easy. They have this customer suggestion policy that I was really looking forward to, but it never seems to be applied. The recommendations my husband has made due to lack of variety in certain items, never seem to be ordered and put out on the shelves, like they claimed it would be. At the grand opening, there were so many options to choose from, but it seems like they have reduced their choices, especially in the bread section!! Whenever I want to stop by in the mornings after I drop off my kids at camp, I look forward to bringing up my concerns to a manager, but the manager on shift never seems to be around. The cashiers call out for them and even ask fellow coworkers to help search, but they can never really be located in times of urgency. Very disappointed!! I’m on the verge of three strikes, but I have hope for this store since it is a strong addition to the community. Hope to see improvement soon, as well as the manager."

"I am incredibly happy and impressed by Foodtown. Everyone is friendly, welcoming and helpful. I think the food is fresh, clean, and is well organized if one takes the time to look through the supermarket. It’s all there. There are many different markets in the neighborhood now. I prefer Foodtown and will continue to. Thank you for your many efforts."

"Went to this new store in the neighborhood. Many of their prices are higher than our local market on Montague.. to give them a chance, bought some of their in-house, pre-prepared food, and fresh meat. They were all good! About a week later, returned for a maki roll tray, and one of the ready made foods I had before. Couldn’t find it, asked for help. A manager promised to always have the kitchen make it, as obviously- it sells! I returned yesterday… couldn’t find it… another manager called the kitchen person out- who assured me he would make a tray, and I can pickup tomorrow… STRIKE TWO… I called today, the woman who answered checked for me, and said no, there isn’t any.. STRIKE THREE! I told her I’d leave this review, and if the new store builds up CONSISTENCY, and not falsehoods.. I’d change/update this post. Very disappointing."

"Yay Foodtown! What a welcome addition to the neighborhood! I was so impressed with the variety of goods stocked, I may actually be able to stop shopping with Amazon fresh AND fresh direct for this reason. They are the ONLY shop I’ve ever seen carry lactose free organic half and half - outside of Wholefoods. There is something for everyone here and I really appreciate that attention to detail. I hope they start stocking labneh soon!"

"The staff at this brand new grocery store is so kind! Great service and great quality food. Thank you Foodtown!"