Absolut Care of Gasport 4540 Lincoln Drive, Gasport, NY 14067

"I am here typing up this review with anger in my heart. My mother’s last 11 months of her life were here. She was admitted here in late 2022 and passed away on September 21, 2023, while under their care. The excuses I get is that she had many health problems. I mean yes, she was a diabetic and she had heart failure, but their treatment of her did not help things either. Causing stress to someone who has heart failure, I personally believe is abusive. Also, that it was a cardiac event that killed her further cements my belief of what their emotional abuse could have caused this. The times I would visit her I would make observations of her facial expressions. When I would ask her something like, “How are they treating you here?” Her eyes would quickly dart to the doorway before she would answer. Another incident was that she told me she felt uncomfortable when it came time to take her medications because they would rush her through them, and she would get sick and vomit. When we called up the head nurse to talk about this, they were dismissive of it. She also indicated that there was nothing in their records of her vomiting. The next problem is that we wanted her to have a phone in the room. They told us we could either bring her in an (easy to steal) cell phone or she could use the phone at the nurse’s station under the watchful eye of one of their employees. We were not happy about that and with the help of state’s ombudsman we were able to finally get them to install a phone inside her room. As the weeks and months went by, other problems popped up for her. There were times she would be left in a dirty diaper for prolonged periods of 6-8 hours. One time one of their employees told her that she, "should be ashamed of herself"because she she had soiled herself. When we would called up to complain they would respond with, “we are short staffed” as if that was an acceptable excuse. For a place that charges $15,000 a month for this standard of care is truly unacceptable. She had around 4-5 bladder infections, the last one was antibiotic resistant… that one was just before her death. There were many other issues, so many we began to keep journal entries so I would have something to show to a lawyer to see what we could do about this. Unfortunately, before I could figure out which lawyer would be best to talk to, she died. This was a month before her estimated return home in October. The evil way they treated my sister on the phone to inform her of my mother's death made it hard to keep my emotions in check while talking to them. When I called up some other employee with attitude answered, put me on hold for the more pretend empathy employee to talk to me. The reason why I am writing this review is basically because a bunch of their employees posting 5 star reviews on google to up this places rating. These reviews further cement to me that there are a lot of dishonest people working here now and possibly either the owner or management is giving them financial incentive to do this. To me, this is a new low for this place… IF you really want to know what their employees really think of them. On the google search either type, “Absolut Care of Gasport glassdoor” or “Absolut care of Gasport indeed” to read all the lovely employee reviews. The times I visited I would smell feces and urine here… to the temperatures fluctuating from cool air conditioning to 88 degrees where the facility. I personally think some head nurses should lose their licenses to practice. The owners or those in upper management should be thrown in jail for whatever kind of thing they are trying to run here. If you have a loved one or you are trying to decide where to go. My advice is to avoid this place at all costs… it will only lead to heartbreak. Empathy does not exist in this place, and it has a bunch of folks here just to collect a paycheck. Go to youtube and look up a video titled, “Happy Gilmore - You're In My World Grandma” it is the prefect depiction of some of these head nurses and their attitudes. O stars."

"The care you provided for my mother-in-law Olga Rehm exceeded our expectations. The staff, especially health aid Jill and nurses Sarah and Nicole, were smart, great listeners, compassionate and responsive. You truly cared about Olga! Thank you!!"

"Very compassionate and understanding staff. Love the diversity of cultures and backgrounds! Highly recommend!!!"

"Being put in a rest home is difficult, I still have a bit of a bad taste in my mouth about it, however my two daughters live no where close to here so what were they to do? Firstly, I want to give this "rest home" Five stars for most everything, except of course the food. (Sorry, the staff here cannot be beat, the word that comes to mind is exceptional and I mean that. So, if your looking to shove poor old Mom into a "rest home" this would be valid consideration. Carol j. Harris"

"Overall very nice, folks are great to work with and i enoy helping the folks on saturday at lunch w/ drinks ."