Brooklinen West Village

"What a disappointing experience. I entered the store with my husband on Tuesday, July 2. The turkish towels were not plush at all, HomeGoods has better product. I own 2 duvets, 2 sets of sheets- gifts from my sister. However, my husband and I were ignored by store personnel. It’s not that serious. - I guess we weren’t the right clients for them. Was it was because he had a book bag and i’m a POC. I will spend my ample funds elsewhere… Brooklinen can literally F Off."

"My sister and I visited last weekend to purchase a gift, and our experience exceeded our expectations. ROSE WAS EXCEPTIONAL! She guided us to the perfect robe and towel set with remarkable expertise and care. Her attention to detail in wrapping the gift was impressive. We will definitely be returning. Very happy with our purchases !"

"I decided to try to exchange a set of pillow cases that I had ordered online. Jennifer met me at the door and, after I explained my circumstances, she kindly outlined my options - pointing out savings that I wasn't otherwise aware of - and quickly went through the exchange admin. At one point, Aiden also stopped what he was working on and helped us through the process. All in all, a surprisingly kind and accommodating experience. I would definitely recommend."

"Love Brooklinen! Their bedding has held up over the past year. We have also purchased the Marlow pillow, candles, bath towels, shower curtains, and blankets. ALL of them we love! Great quality and worth the price. The customer service at this location was really friendly."