Lites Plus

"Offered us help as we were browsing but not pushy. Helped us find product we needed and had it in a few days"

"bought a bathroom vanity in 7 months the sink came disconnected from the counter top and they said no warranty"

"Great experience. Mike was very friendly and helpful. The price of the repair needed was so reasonable I thought they were mistaken. Highly recommended!"

"People warned me this place was too expensive for what you get. I wish I'd listened. But I needed something urgently. I ordered two identical fixtures: One was the last in stock, one was the floor model. They brought them out to me wrapped in bubble wrap and taped up in nondescript cardboard. I thought about opening them up to confirm they were correct and had all the hardware guaranteed, but I didn't want to spend more time in a public place during COVID. That was a mistake I won't make again. I paid (hundreds of $), and on the way out noticed the floor model had been removed, so I figured at least that one was correct and complete. Wrong. I didn't find that out though, until this weekend when I went to install them with my electrician. Opened the boxes, and the new light was missing hardware. Luckily, I had some hardware from the light I was replacing to use. I installed it, and then opened the other box with the floor model. It was the complete WRONG light fixture. I called the place, and they said I could come pick up the correct one, which was still set aside for me. If it was set aside for days, why did no one contact me? They had my info. I didn't want to drive 50 minutes round trip on a Sunday when I could be spending that time with my family, but I couldn't leave one new light installed next to my front door, and the other just missing. While on the phone, I asked for a discount, and was told "Wow, that's how you do business?" Yes. If you make a mistake that costs me time and money, I expect you to make it right. I agreed to meet someone outside the store to get the correct light, and when I arrived I made sure to inspect it thoroughly. Glad I did, because they forgot hardware and TWICE had to go back in the store to get the correct pieces. Between the many mistakes and the bad attitude, I will certainly never shop here again, and I would advise others not to either. But if you do, definitely thoroughly check your merchandise before you leave the store."

"My wife and I went there this past week and I can say that they have an excellent selection of product that is available. The products are better than that "builder grade" type of product. They really have a great selection from Modern to industrial etc. The people were very helpful and when they only found out they had one of two lamps I wanted they quickly called their other store (who had the product) and I was able to pick up the product the next day. (they called me and left a message to let me know it was in). I didn't think the prices were out of "bounds" so we were quite happy and they nicely gave us a little discount when we mentioned who recommended us to them."