The Home Depot

"I purchased a beautiful macramé cat bed/perch from Etsy that didn’t stay on the wall with the hardware provided from the seller. I messaged the seller but I am impatient so I went to Home Depot (That is after another hardware store told me that it was impossible to hang, without first hanging plywood to attach it to) Ariel M from the hardware department took that as a challenge and told me to give him a couple of minutes to try and figure it out. A couple of minutes later he came back to me with a solution and helped me find everything that I needed. His idea worked great! He is the definition of great customer service."

"Exceptional Service and Integrity at Home Depot! (Shoutout to Gary!) I recently had an incredibly positive experience at my local Home Depot store, and I cannot praise their exceptional service and integrity enough. Allow me to share my story of how they went above and beyond, with a special shoutout to Gary, who played a crucial role in assisting me in retrieving a valuable item I mistakenly left behind. Yesterday, I visited the store to purchase some supplies. From the moment I walked in, the staff, including Gary, greeted me warmly and were readily available to answer any questions I had. Their helpfulness and knowledge made my shopping experience a breeze. Unfortunately, in the process of loading everything into my car, I inadvertently left my tablet in the shopping cart. It was only when I was already on the highway that I realized my mistake. Panic set in as I desperately needed my tablet for work and personal use. Without hesitation, I quickly turned around and rushed back to the store. Upon my arrival, I immediately began searching the parking lot in hopes of finding my lost tablet. Although I couldn't locate it outside, I decided to approach the customer service desk for assistance. To my relief, the staff at the customer service desk, led by Gary, was not only empathetic but also genuinely happy to assist me. They listened attentively to my situation and assured me that they would do everything they could to help. I was impressed by their dedication and willingness to go the extra mile. After a few moments, Gary returned with my tablet in hand. I was overjoyed! He explained that he had discovered my tablet and promptly brought it to the lost and found. His attentiveness and quick action were truly commendable. I cannot express enough gratitude to Gary and the entire Home Depot staff for their exceptional level of service and integrity. Their prompt action and genuine care for their customers truly set them apart. It's heartwarming to know that there are individuals like Gary, going out of their way to ensure a positive experience. Home Depot has undoubtedly earned my trust and loyalty. Their commitment to customer satisfaction and their employees' dedication to honesty and helpfulness, exemplified by Gary, make them a standout in the retail industry. I wholeheartedly recommend this Home Depot location to anyone in need of home improvement supplies, knowing that you'll receive outstanding service and support. Thank you, Home Depot, for restoring my faith in exceptional customer service. And a special thank you to Gary for his outstanding efforts in ensuring the safe return of my tablet. You've left an indelible impression on me, and I'll be sure to share this positive experience with friends, family, and colleagues. Keep up the remarkable work!"

"Haven't been to home Depot in a while, was reminded why. Waited 30 minutes to be helped. Went and tracked down some employees to ask them to send someone to the flooring department. Their response was well go to customer service and ask them. Why do I have to beg to spend money??? Will never go back. Tracking down help is impossible and when you do, they are no help at all. Google doesn't allow 0 stars so I gave them 1"

"The door we ordered was installed on a timely basis. The work was neat and professional and the installers had everything they needed."

"Great selection, the store is very clean and organized. I asked several staff members questions to see just how they'd react and they were all helpful. Even those who were already busy were polite and pointed me in the right direction. The gardening section was clean and still had trees so chose from for the last minute shoppers, the Christmas isle also had plenty of decorations available."